Customer Service Assistant
Resume:
Jacinth Kaufmann
Mt. Prospect, IL 60056
*******@***.***
POSITION SOUGHT
Seeking an administrative position in the healthcare field where I can use my current skills and knowledge
and gain more of the same with the potential to grow within a company.
EDUCATION
Roosevelt University
Chicago, IL
Bachelors of Business Administration
Graduation Pending
Harper College
Palatine, IL
Health Information Technology Program
Associate in Applied Science
Class of 2012
EXPERIENCE
Alexian Brothers Rehabilitation Hospital
Elk Grove Village, IL
Rehabilitation Technician
February 2013 – Present
Responsibilities:
• Transporting patients to and from various therapies as needed. Also assisting the therapists with
their duties, such as walking with patients and assisting with various exercises.
Rosewood Care Center
Inverness, IL
Certified Nursing Assistant
May 2012 – February 2013
Responsibilities:
• Assisting patients with a variety of tasks such as ADLs, checking vitals as needed, assisting
nurses with tasks as necessary, feeding patients as needed and other tasks as assigned by the
Director of Nursing.
Brighton Gardens/Emeritus Senior Living
Hoffman Estates, IL
Resident Assistant
February 2010 – April 2012
Responsibilities:
• Assisting Alzheimer’s residents with ADLs including bathing, dressing, personal hygiene,
laundry and light housekeeping.
• Working on various activities with residents such as word games, art and music projects.
Manor Care
Rolling Meadows, IL
Activity Assistant
April 2008 – August 2008
Responsibilities:
• Assisted with a variety of daily activities, such as exercise, bingo, word games and social
events.
United Airlines
Chicago, IL
May 1998 – December 2006
Responsibilities:
• Cash handling, check-in of customers for flights, handling luggage, issuing seat assignments
and upgrades, making new reservations, issuing refunds, and other tasks as needed.
• Assisted in training of new employees in the reservations department.
SKILLS
• 8+ years of customer service experience
• 14+ years of administrative/secretarial experience.
• Proficient in Microsoft Word, Excel, PowerPoint and Access. I have experience working with both
Mac and PC computers as well.
CERTIFICATIONS
• Certified Nursing Assistant – State of Illinois
• RHIT eligible pending school accreditation
REFERENCES
Julie Schwertfeger
Alexian Brothers Rehabilitation Hospital
Marlina Navalta
Emeritus Senior Living
Melodee Morton
United Airlines
Valencia Levesque
Hospice & Palliative Care of Northeastern Illinois
Contact this candidate