Engineer Manager

JEANETTE A. HEARNE

**** ********** ***** *******, ***** Carolina 27604 **********@*****.*** 919-***-****

Career Objective:

To obtain a position with your company where I can utilize my 10 years of experience as

a superb IT Analyst and to become a top level security specialist.

Hardware

Bay Routers: (250/252/350/5000/28200)

Cisco Routers: (7200, 7100, 6400, 7500, 4000, 3640, 2500, 1605)

CSU/DSU: Kentrox

Switches: Cisco (Catalyst 5500, 5000, 8500, 6000)

Firewalls: Cisco Pix Firewall 515/520, CheckPoint 4.1

Load Balancer: Link proof, WSD Radware Inc.

Servers: Compaq (Proliant 6500, 8000, 85000, CL380), Dell Poweredge (2450, 4350, 6350), Digital, Acer, IBM,

HP (e 200, e 800, ih 3000, ih 6000HP), RaQ 2 Linux Box, Sun (E6500, E450, Ultra 10, Ultra 5).

Workstation Tools: MS suite, Exceed, Citrix clients

Became an expert in information systems, troubleshooting for multiple clients and

employers. Recent Project Highlights:

Profiled and tuned Linux for customer applications

Knowledge and experience with all Oracle Financials, Projects and Procurement modules including the Self

service or Internet extensions (i.e., Oracle PTE/Internet Time, Internet Expenses and iProcurement) Special

expertise in integration of these modules and the impact that changes in one area have on the rest of the system

Solving VPN network connectivity issues; repairing McAfee virus and remedy updates; performing Blackberry

Enterprise Activation; responsible for resolving Nortel Contivity Virtual

Remotely configuring network and local printers; solving connectivity issues for Cisco routers

Designing and running SQL scripts for various company databases; assisting clients with VPN and WEBEX

configuration

WORK HISTORY

IT Analyst, CISCO Systems, RTP, NC

11/2010 present

Solve connectivity issues with Cisco router series 871 and 890, assist with the setup of routers

and switches, Repaired connectivity issues with blizzard wireless connections in Cisco offices and

via remote, Also assist clients with the setup of Cisco Anyconnect VPN client as well as VPN

softtoken, Configure MS Office Exchange and Scalix accounts, Setup WEBEX connect and

WEBEX productivity tool via Outlook.

Support Engineer, HCL America, Cary, NC

12/2009 03/2010

Provide hardware support for HP desktops, laptops and network printers, Maintained SAP Super

User Admin support for several SAP issues, Resolve domain access support using MS Active

Directory, Solve VPN network connectivity issues, Repair McAfee virus and remedy updates,

Maintained support for MS Office 2000 and Outlook; Performed Blackberry Enterprise Activation,

Responsible for resolving Nortel Contivity Virtual Private Network, Juniper Vpn issues using RSA

Authentication Manager, Mapped shared drive resources with shared drive servers

Helpdesk Support, Parata Systems, Durham, NC 11/2008

03/2009

Provide technical support for the RDS (Robotic Dispensing System) for reporting drug

prescriptions systems for WalMart, Walgreens, and CVS; Resolve network connectivity with no

cell responses, time out check cell, homing robotic arm, host interface connectivity issues.

SAP Specialist, Office of the State Controller (via Temp Solutions, Raleigh, NC)

10/2007 10/2008

Provided SAP Support for Office of the State Controller as they integrated into the new payroll

systemResponsible for troubleshooting network connectivity issues with SAP and also helping

clients enter their payroll in SAP

Helpdesk Support Analyst, IBM via Career Connections, Durham, NC

08/2004 03 /2007

Solved network connectivity issues for United States Postal APC and POS machines.

Helpdesk/Desktop Support, Electronic Data Systems Raleigh, NC

03/2001 08/2004

Remotely configure Network printers and Local Printers using any version of PC

Anywhere, Windows Netmeeting and SMS

Organized tape backup units using HP Laser Jet and Lexmark printers used by

the United Postal Service for uploading information into the system

Repair LAN/WAN issues

Resolve modem connectivity issues

Identified workstations that were reported as not receiving (ESD) Electronic

Software Distribution as required including verifying Suffixes DNS and Wins workstation

IP and computer name

EDUCATION

North Carolina A&T State University, Greensboro, NC

Bachelor of Science in Business Administration

Completed 84 hours of Network I and Networking II Wake Technical Community College, April

2011

Completed 33 hours of Linux Wake Technical Community College, August 2011

CERTIFICATIONS Linux, A+, Network+, Oracle DBA,CCNA

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