Quality Assurance Manager

N elson Santiago

* * **** * ****

B ellport, NY *1713

T elephone: Cell 631-***-****

E mail: N ********@***.***

Objective : Dedicated leader with comprehensive management and production experience.

Demonstrated ability to t rain, manage and motivate team members to achieve organizational

objectives

P rofessional Experience

Positive P romotions, Hauppauge NY 11788

P roduction Manager

1/6/12 – 2/5/13

• Managed multiple production areas on 2nd shift of approximately 40 employees including

supervisors, leads and mechanics that specialized in t u rnkey solutions for promotional,

educational, health & wellness, safety, recognition, and reward activit ies.

• Managed and coordinated the manufacturing work schedule to meet the daily

p roduction requirements needed

• Performed internal audits to ensure product quality as well as operational discipline

• Ensured that all safety and quality measures were adhered to during production

p rocess, from beginning to end.

• P lan work f low, manage multiple priorities and meet daily production targets while

consistently reducing downtime

Pall Corporation, H auppauge NY 11788

P roduction Supervisor

11/12/07 –1/3/12

Manage multiple production areas involved in the manufactu ring of filt ration,

separations and purification filter membrane used in health care, biotechnology,

p ha rmaceutical, semiconductor, and municipal drinking water, aerospace and

i ndust rial manufactu ring markets. Responsible for custom converting and radiation

surface modification equipment.

• Lead a team of 30 employees over 3 shifts including production operators, leads and mechanics

• Ensuring operators are performing their jobs within the written guidelines of the Work

I nstructions and SOP's

• Issue and maintain daily, weekly, monthly and quarterly reports on items such as yield,

p roduction reports, etc.

• Resolve conflicts among employees and institute disciplinary action as necessary

• Prepare annual reviews which include proposed salary increases, reviewing goals from

p revious year and setting goals for upcoming year.

• Interface with every level within RAI and other Pall facilities to ensure production can run

efficiently

• Member of the Pall life Science Internal Audit Team ensuring operational discipline, plant

cleanliness and safety

Photo Ci rcuit Corporation, Glen Cove NY

1/11/99 –6/20/07

Manufactu ring Supervisor

• Manage a staff of 90 employees for the entire finishing end operation of a printed circuit board

company. Departments covered were Board Wash, Warp Check, Fixture Building, Electrical

Test, Final

I nspection, Packing, Shipping and Warehouse Management.

• Supervised and coordinated the manufacturing work schedule to meet the daily

p roduction requirements needed

• Analyzed problems and created solutions by implementing methods, procedures and

techniques for quick resolution.

• Managed departmental performance measures, including quality and production and

p rovided regular feedback to employees

• Provide employee coaching to develop and ensure effective employee relations and

create good job performance.

• Responsible for department hiring, t raining, problem resolution, work assignment and

a ttendance tracking.

• Motivated personnel and coached work teams in continuous process improvement.

I nterface with external departments to perform corrective actions for customer

returns and complaints.

• Member of the Photo Circuit Quality Team that was responsible for providing

quality and service to our customer data base.

• Responsible for providing tour guidance to potential and existing clients for

i nternal visits and audits.

C hemical/ Chase Bank, Garden City NY 1982

– 1998

Home Equity Depa rtment Supervisor

• Directly responsible for the daily operation of the department

• Managed a staff of 25 employees and assisted in developing career direction.

Monitored, delegated and reassigned workloads, as volume dictated in order to meet

departmental goals.

• Handle customer inquiries, concerns and complaints and work quickly to resolve.

E ducation

1979-1982 Bay Shore High School,

Bay Shore NY, 11706

Majored in Business

S kills

Knowledge of Excel and Microsoft Word

MAPICS/ AS400

E xperience in Lean Manufacturing

Lloyds Registered Quality Assurance Certification

Trained in First Aid and Hazardous Waste Spill Responder

OSHA Compliance Training

Knowledge of Zero Base Budgeting

Bilingual - Spanish

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