Customer Service Technical Support
Resume:
MAJEL CROSBY
JUSTIN, TX 76247 9629 ******@*****.*******.***
Professional Skills Summary
• Coordinator Administration • Training and Coaching • Power Point Presentations
Microsoft Word, Excel reports
• Cost Containment & Control • Detail Oriented
Interpersonal Skills
• Professional Speaking Ability • Creative Problem Solver
Professional Experience Overview
Performance driven client administrative professional with twenty one years of successful years facilitating support services
and working in fast paced office operations. Advanced understanding of customer needs with diligent attention to detail
resulting in superior customer service and high levels of client satisfaction.
• Distinguished performance maintaining timely and accurate federal aviation administration reporting; including team
leadership roles.
• Completed accurate calculation federal aviation pilot training reports, managed reports, facilitated training classes,
proposals and files for large corporate accounts.
• High impact communicator effectively presenting and conveying information through written and verbal contact with
customers, team members, and top tier executives.
• Compiled and itemized proposals utilizing PowerPoint software to create presentation for major corporations.
• Operated high volume switchboard and maintained daily direct and indirect client relations operations including
acting as point of contact when customers call in, providing company information and forwarding appropriately
based on needs.
• Facilitated personnel interviews through immediate resolution of conflicts for strengthened client retention and
loyalty.
• Provided high level administrative support and managed organizational policies and procedures.
• Drove customer loyalty initiatives and productivity gains through effective and efficient customer relationship
management.
Professional Development
Associate of Arts, University of Phoenix, Dallas, Texas
Bachelor of Science in Psychology, University of Phoenix GPA 3.37
Work Experience
Technical Support Henderson Taylor Staffing/American 11/2011 12/2012
Airlines
Staff Support/Technical Support American Airlines 6/2000 9/2008
Records Administrator American Eagle Airlines 7/1994 6/2000
10/1987 7/1994
Human Resource
Airline Gate Agent 6/1987 10/1987
Computer Skills
Microsoft Excel, PowerPoint, Word, Outlook, Quantum System, Sabre
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