Customer Service Quality Assurance

Jaime Shoemaker

M: 740-***-**** E: ***************@*****.***

IT Administration Expertise

Customer Service ( Problems Resolution ( Technical Expertise

Interpersonal Communication ( Client Management

Accomplished, self-motivated, and highly knowledgeable IT systems

management specialist with a demonstrated record of achievement in working

with clients and internal staff. Leverage comprehensive professional

expertise to capitalize on the understanding of project requirements and

related systems development. Recognized for strong organizational and

administrative capabilities and a unique facility for implementing and

comprehending new techniques and technologies. Readily pursue new

challenges and strive to exceed expectations.

Professional Experience

crossview, inc. March 21, 2011-present

Websphere Commerce Administrator - Certified

Performing IBM WebSphere Server, E-commerce, and opensource administration

for largest client. Responsible for administration including applying fix

packs and troubleshooting problem issues. Additionally, perform business

analyst, documentation, and training for other team members. Due to

thriving in this area it has become more permanent.

Office Depot., Boca raton, florida 2010-3/2011

Senior Systems Engineer

Performing IBM WebSphere Server, E-commerce, and Portal system

administration, including development, quality assurance, and server

production. Responsible for server build outs for large projects and

administration including applying fix packs and troubleshooting problem

issues.

Affiliated Computer Services, Inc., Chillicothe, OH 2007-2009

Senior Information Management Specialist

Conducted expert level IBM WebSphere Server, E-commerce, and Portal system

administration, including development, quality assurance, and server

production. Applied fix packs, researched problem issues, and opened PMR's

with IBM to resolve issues. Updated content, deployed new portals and EAR

application files, updated skins, themes, and jsp files. Managed

integration projects utilizing PeopleSoft, SAP, and Stellent.

KS Energy, Plano, TX

2006

Recruiter

Generated leads through cold calling efforts and marketing related e-mails,

conducted recruiter interviews and coordinated company interviews.

Glatfelter, (formally NewPage Corporation; MeadWestvaco & Mead Paper),

Chillicothe, OH 1999-2006

Business Development Support Analyst (2004-2006)

Promoted and technically supported use of WebSphere e-commerce platform,

including performing administrative functions, troubleshooting, applying

fixes, updating databases, and utilizing Meritage for modifications.

Assisted in the marketing of platform, created newsletters, online and

print collateral, and attended sales and marketing meetings. Generated

training materials and provided online web seminars and live demonstrations

for potential customers. Coordinated all programming code moves.

Integrated Planner & Scheduler (2003-2004)

Planned production runs on paper machines, managed inventory levels, and

assisted in the improvement of supply chain management. Collaborated with

customer service and outside sales professionals in satisfying customer

needs.

Programmer / Analyst (2000-2003)

Led an intranet team in providing design and implementation services in

support of Ohio operations. Provided training on notes/web based

applications to support efficient business processes. Utilized Lotus Notes

application design and development to facilitate the automation of business

processes.

Information Technology Administrative Analyst (2000)

Managed an $11.4 million IT budget and implemented processes to facilitate

future planning. Organized and performed analysis of budgeting process.

Provided logistics systems support, including on-call rotation. Helped

facilitate a business continuation plan and completed documenting standard

operating procedures for the IT department. Functioned as a contract

administrator for all agreements needed to support the IT department.

Help Desk Specialist (1999-2000)

Led the implementation of the PowerHelp helpdesk tool across all locations.

Provided training for helpdesk personnel. Facilitated application

transition with the use of notes application.

Additional Professional Experiences:

Personnel Solutions, (assigned to Mead Paper) Chillicothe, OH - Help Desk

Technician (1999)

Kitchen Collection, Chillicothe, OH - Replenishment Assistant (1998-1999)

FrontierVision, Chillicothe, OH - Management Information Systems (1997-

1998)

Education & Certifications

Ohio University, Athens, OH

Bachelor of Science in Organizational Communications

Southeastern Business College, Chillicothe, OH

Associate of Science in Microcomputers & Data Processing

WebSphere Portal v6 Administration ? IACET 4.0 WebSphere Commerce v5.6

Implementation ? LAEC 4.5 Application Development 1, Lotus Authorized

Education Center ? Hands-On Upgrading and Repairing PC's, Global

Knowledge Network ? MSC 827 Supporting Microsoft Systems Management

Server 2.0 ? SARCOM Enterprise Education

Certified Yoga Fitness Instructor - AFP&A ? Certified Nutrition &

Wellness Consultant - AFP&A

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