Medical Assistant Customer Service

LETICIA GONZALEZ

*************@*****.***.

661-***-**** Cell

OBJECTIVE:

To obtain a position as a Medical Assistant in a facility that offers the opportunity for growth and

advancement. And continue to advance within the medical community through education and on the job

training.

QUALIFICATIONS

Medical Terminology, Anatomy and Physiology, Diet and Nutrition, Pharmacology and dosage calculation,

Microbiology, Infection control and Aseptic techniques, Hematology, Lab specimen collection, Assist doctor

with minor surgical procedures, Venipuncture, Injections, EKG and Vital Signs, Medical office management,

File maintenance, excellent communications and customer service skills.

LANGUAGES: Bilingual, Fluent Spanish and English

EDUCATION

2004 Medical Assistant Antelope Valley Medical College Lancaster, CA

2003 BCLS American Heart Association Lancaster, CA

2002 Diploma Antelope Valley High School Lancaster, CA

EMPLOYMENT

2009-2012 Medical Assistant A.V. Community Clinic Lancaster, CA

Front and Back Office: new patient registration, medical records, fax, file, setting appointments,

insurance verification, verifying appointments, vitalize patients, prep patients room, urinalysis, assist

with pap smears, suture removal, minor surgical procedures, input Rx thru Care 360, child

immunizations, annual child physicals, BMI calculations, familiar Straight Medical, HMO, Care 1st,

Hispanic IPA, Community Family, Family Pact, CHDP, CDP, County Programs: PPP, Healthy Way

L.A, and Suana G. Komen, as well as processing referrals for specialty and DME.

2007-2009 Office Assistant Sears Palmdale, CA

Human Resource: Answer telephones, print reports, count cash when opening store, set up

interviews, assist with new hire orientation, set employee schedules, and provide office support as

needed.

2004-2007 Medical Records Clerk A.V. Healthcare Lancaster, CA

Audit patient files, process new patient paperwork and authorizations, accurate filing of all medical

documents, monitor prescriptions and ensure accuracy, maintain HIPAA compliance, assist patients

with ambulation to and from activities, and provide support wherever needed.

2004-2004 Medical Assistant A.V. Pulmonary Associates Lancaster, CA

Front Office Administration including: Appointment Scheduling, Heavy Telephones, Medi-Cal POS

verification, co-payment collection, File Management, Copy and fax medical records as necessary,

authorization of prescription refill requests, and provide support to all departments.

EXCELLENT REFERRANCES UPON REQUEST

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