Customer Service Manager

Donald K Lewis

**** ****** ** ***************, **. 60110 708-***-**** ******.*.*****@*****.***

Summary

Dedicated Technical Support experienced in network and user support, trouble-shooting and software analysis. A+ Certified.

Proven record of customer satisfaction in regards to customer expectation and quoted results. Proficient experience with Windows

OS's, Mac OSX, software and hardware. Experience with providing results under strict scheduling deadlines. Cost minded focus,

ability to produce results on time within budget.

Skills Profile

- Troubleshooting proficiency - Excellent Communicator

- Patient and diligent - Highly Motivated

- Virus and spyware removal - Organized and Resourceful

- PC and MAC expert - Customer Service Focused

Employment History

Graphics Designer / Production Specialist - The Alphabet Shop 10/24/2011 3/19/2013

Elgin, IL

- Starting from customer ideas and sales team input, created scaled graphic renderings for customer approval and revision

in Illustrator and CorelDRAW.

- Handled format conversion of approved scale renderings for output to production machines.

- Moved from design to production and saw customer projects through to completion.

- Provided feedback to design and sales team where needed to produce higher quality products.

Lead Computer Technician - KMR Technical Services 8/6/2007 10/25/2010

Westchester. IL

- Service oriented on-site customer service with heavy reliance on problem solving, troubleshooting and creative

technical skills.

- Developed, designed and installed complex networks; including multiple server communications with extensive

satellite office networking requirements.

- Decreased turnaround time by 30% by using automated backup systems.

Receiving Manager / Tech Department Manager - TigerDirect, Inc. 7/10/2006 8/1/2007

Naperville, IL

- Created with department leads a new store inventory ordering system later rolled out company wide.

- Reduced overstock by 60% and raised floor value near $1M from previous levels while reducing warehouse "pulls".

- Team developed new technical support guidelines and pricing structures for in-store customers.

- Operated PC and RF-based computer systems with a high level of accuracy.

Inside Sales Representative - Lance Construction Inc. 1/5/2005 11/23/2005

Chicago, IL.

- Developed and constructed a customer management database that reduced data entry hours, entry redundancy and

record errors by 20%

- Provided exceptional customer service while promoting sales of existing line products by utilizing expanded product

analysis and comparison skills.

Desktop Publisher - American Nuclear Society 4/10/2004 11/18/2004

LaGrange, IL.

- Supported design staff for collaboration on materials for A.N.S. conventions, meetings and regional events..

- Extensive, time critical creative design responsibilities utilizing Quark, Illustrator and Distiller.

- Coordinated with outside sources a compilation of applicable information for tour schedules, including the procurement

of graphics and related text.

Graphics Department Manager - Williams Awning Company 5/10/1998 11/1/2003

Oak Park, IL.

- Responsible for all graphics reproduction and application.

- Processed customer supplied artwork as well as using customer input to create custom designs.

- Supplied architectural type scale drawings for submittal to City/Township/Municipality boards for zoning approval.

- Promoted to Department Manager within 6 months of being on staff overseeing six department production employees.

- Lowered production costs by two-thirds by testing and implementing water based paints over ink based.

Education - Morton College 1996 1998

Cicero, IL.

- Computer Science, History, English

Contact this candidate