Engineer Service

MANUEL N. DACOSTA

** ****** ***.

Cumberland, RI 02864

401-***-**** (h) ? 401-***-**** (c)

*********@*****.***

SKILLS

Computer:

Windows, MS-DOS, Word, Excel, SAP, Oracle, Lotus Notes, ANS-COBOL,

Assembly, Basic, Systems Analysis and Design

Electronics:

Circuit construction and Troubleshooting, AC/DC theory and applications,

Analog and Digital Devices, Microprocessors, Electronics Workbench and

Communication Systems

Graphics:

Silicon Graphics Systems, Stork Image Systems, Scitex Response Systems,

Adobe Illustrator and

Photoshop

PROFESSIONAL EXPERIENCE

BECKMAN COULTER / HEMATOLOGY, Providence, RI

2010-Present

Engineer - Field Service (2010-Present)

. Install and service biomedical testing instrument systems that simplify

and automate laboratory processes.

. Ensure instrument uptime and customer satisfaction.

APPLIED BIOSYSTEMS / LIFE TECHNOLOGIES, Cambridge, MA

1999-2010

Broad Institute of MIT and Harvard

Beckman Genomics - MA

Manager - Production Site Service (2006-2010)

. Installed and serviced NextGen SOLiD and CE 3730 DNA Analyzers, ensured

instrument uptime and customer satisfaction.

. Managed account, service group and administrative responsibilities,

including expenses.

. Recipient "Rising Star Award", selected by senior management.

Applied Biosystems, Boston, MA

Service Engineer/Shift Supervisor - Whitehead Institute (1999-2006)

Maintained a high level of customer satisfaction and increased productivity

by minimizing instrument downtime and cost per repair, utilizing strong

analytical, troubleshooting and customer skills.

CRANSTON PRINT WORKS, Cranston RI

1984-1999

Shift Supervisor

Computer Design Technician; Creation of high-resolution computer graphics

for the textile engraving industry.

EDUCATION

Associate Degree, Electronics Technology, New England Institute of

Technology, Warwick, RI

GPA 3.80

Associate Degree, Computer Science, Community College of RI, Warwick, RI

LANGUAGES

Bilingual; English and Portuguese

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