Project Manager

WILLIAM TAYLOR

*** ***** ***** **

APT ****

CHICAGO IL 60654

Home 312-***-**** - Cell 312-***-****

PROFESSIONAL EXPERIENCE

THE WARRANTY GROUP

Oct 99 - Present

MANAGER I- SERIES

. Support multiple I-Series nationwide software hardware and

communications.

. Support Help Desk with 1ST 2nd and 3RD level support.

. Software installs and upgrades.

. Have focused on effective system performance system communications and

operational components of the application and ways to improve the

processing.

. Assisted the organizational staff and senior IT/IS management in devising

and designing computer system requirements and procedures.

. Assist in the development of cost and benefit estimates to establish

project value, including alternate recommendations for new systems.

. Coordinate activities of project activities of project personnel to

ensure project progresses on schedule and keep management, clients and

others informed of project status.

. Provide leadership and motivation to project team members throughout the

project life cycle.

. Disaster Recovery analysys, design and testing.

. Select hardware and software to service company needs and requirements.

. Maintain relationships within company and outside vendors.

IBM Aug 98-Oct 99

PROJECT LEADER

. Supervise programming staff on AS/400 platform.

. Develop employees and maintain a team approach for projects.

. Project leader for Y2K support for all applications at client sites.

. Provide project plans for full life cycle projects.

AMERICAN MEDICAL INSURANCE AGENCY May 97-Aug 98

PROJECT LEADER

. Maintain communication with the management and users of assigned business

units.

. Determine user requirements through formal and informal meetings.

Providing written user requirements and functional specifications.

. Develop solutions to meet the needs of the users in a cost-effective

manner. Develop system-level and application-level documentation.

. Establish estimated completion dates and follow project management

methodologies AS/400.

. Oversee system tests, releases, and implementation. Provide initial

support for new systems or existing system enhancements.

. Maintain current knowledge of standard languages and coding methods.

. Participate in the hiring process, including conducting technical

interviews and contributing to the evaluation of candidates. Supervise

other project personnel along with computer operations personnel and end

users.

. Provide needed direction and oversight to outside consultants and

contractors.

PEMBRIDGE GENERAL INSURANCE Jul 96-May 97

DATA PROCESSING MANAGER

. Budget planning for top management.

. Supervise it staff with software and hardware projects on AS/400

platform.

. Specification, design, development and implementation

Of software as/400 and full life cycle projects.

. Provide support for all end users and top management.

. Provide all documentation for end users and management.

. Support all software and hardware issues.

AON CORPORATION Mar 88-Jul 96

SENIOR PROGRAMER ANALYST

. Design and maintain software used nation wide for the insurance industry

AS/400 platform.

. Design, test, maintain and train end users and management on all

financial applications.

. Interface with all programmers on full life cycle projects.

. Support help desk with all programming issues.

. Interface with areas outside of programming such as network users.

. Personnel and branch office personnel.

. Migrate 18 IBM systems 36's onto the IBM as/400 platforms.

SCHULTZ AND CHEZ CPA's Jun 86-Mar 88

DATA PROCESSING MANAGER/NOVELL NETWORK ADMINISTRATOR

. Supervise it staff with software and hardware projects.

. Controlled all applications on both PC XT and system 36 platforms.

. Responsible for conversion of data files onto PC platform.

. Handled all programming projects new and existing.

. Order, install and test new software.

. Conceptualized and implemented Novell network platform.

. Supervised all telecommunications projects.

. Trained all data processing staff.

. Controlled security on IBM s36 and PC XT.

. Handled ordering of all computer supplies.

. Interfaced with all partners and other management.

. Handled hiring of all data processing personnel.

RAGOLD INC. Dec 81-Jun 86

DATA PROCESSING MANAGER

. Supervise it staff with hardware and software technical issues.

. Responsible for the daily operation and shutdown of system.

. Controlled all software applications run daily, monthly, and yearly.

. Assisted users with production issues.

. Supervised and trained all data entry personnel

. Made modifications to existing software programs.

. Handled ordering of all computer supplies.

. Supervised and trained users on telex machine.

HARDWARE

AS/400, I Series, System 38, System 36, System 34, NT, UNIX, Mainframe, IBM

PC, Compaq PC, Think Pad 770, I-Series Aix, X-Series, JS43 blades, 701

Blades HMC Console 3582 Tape Library

SOFTWARE

RPG III, RPG, II Rpg400, CL, Dbu, Dfu, Rumba/400, Tcpip, Ftp, Pc Support,

Microsoft Products, Lotus Notes, Group Wise, Harvard Graphics, Aldon Change

Management

JD Edwards, Insight, Help Systems, Aldon, Computer Associates, Broderick,

Unitech Systems, Viso,Websphere Brms

EDUCATION

DePaul University

Chicago, IL

Walton School of Commerce

Chicago, IL

OTHER TRAINING AND COURSES TAKEN

Accounting

Management

IBM Programming Workshop

Microsoft Word

Rumba 400

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