Customer Service High School

Location:

Posted:

May 09, 2013

Trazay Owens

Plainfield, Illinois 60585

************@*****.***

Objective:

To obtain a challenging position where I will be able to work with diverse groups of people from

management to operations, and use my excellent communication and typing skills.

Experience:

2011- Present United States Postal Service Plainfield, IL

PSE Clerk

• Sales and service associate

• Process the mail that comes in daily

• Handle all accountable mail

• Provides customer service

1995-2011 Chicago Board of Trade (Hammer Trading) Chicago, IL

Data Entry Operator

• Processed daily trades for over 100 brokers and traders.

• Maintained brokerage accounts by managing cash and trade transactions

• Generated daily productivity reports for brokers and management

1994-1995 Chicago Mercantile Exchange (Hammer Trading) Chicago, IL

Phone Clerk

• Process Broker trades via telephone

• Acted as primary points of contact to other departments and coworkers

• Followed up on pending items

• Created systems to monitor, request and track responses

Education:

Julian High School Chicago, IL

09/1989-06/1993

General Studies

• Received High School Diploma

Skills:

• Customer Service

• 13,000 Keystrokes per Hour

• Communication

• 50 wpm

• Processing Trades