Customer Service Sales

Maresa Martinez

***** ******** ****. *** *, Downey, CA 90241

E-mail: ******.**@*******.*** Phone: 562-***-****

Experience

LAPD October 2012 - January

2013

Police Officer

• I was an officer in training at the Los Angeles Police Academy. During this time I received training in law interpersonal

skills, self- defense, amongst other various fields.

Fuhu August 2011 - August

2012

Customer Service Account Manager

• Provided high quality customer service to the Nabi community through different means. Wrote weekly reports on new

product issues and developed ways to solve them. Gathered data for the Better Business Bureau cases we had in order

to reach a good agreement between the two parties. In charge of public announcements on Facebook.

Psychiatric Hospital for Children Juan N. Navarro (Mexico City) January 2010 - December

2010

Intern

• Conducted therapeutic individual and family therapy sessions. Observed and monitored client behavior and responses

to treatment. Developed and implemented treatment plans and modified when needed.

Manpower (Mexico City) January 2009 -

December 2011

Recruitment Analyst/Human Resource Lead

• I began as a recruiter for one of the accounts and in 2010 I became in charge of five employees and responsible for all

the recruitment and selection of 10 accounts, keeping employee contracts, coordinating events, amongst various other

responsibilities.

S-Peak School/ Proactive Strategies (Mexico City) February 2008 -

February 2011

Tutor/Interpreter

• Worked as an English/ Spanish tutor for all levels and interpreter for companies events (L'oreal, Diebold,Thales, etc.)

private meetings, conferences, etc.

Victoria’s Secret May 2005 - July 2006

Sales Specialist/ Beauty Zone Lead

• I began as a sales specialist for the entire store and then became promoted to beauty zone lead in charge of that

department during my shifts as well as credit card specialist.

Education

Universidad de las Americas 2008 - 2011

Bachelor of Arts in Psychology

• Graduated top of my class with 4.0 GPA

• Passed the National Psychology Exam Acquiring my license in Mexico

Skills

• Trilingual

• Computer Proficient

• Highly organized

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