Engineer Customer
Resume:
Mustapha El Harrab
Chicago, IL 60645
**************@*******.***
PROFESSIONAL SUMMARY
More than 5 years of customer support experience including experience in the areas of network installation,
training and support, e-mail and security. Skilled in designing infrastructure
and implementing technology to support large user groups. Excellent trouble shooter
assisting users at corporate headquarters as well as multiple remote locations,
and effectively managing IT budgets and staff. Proven ability to translate business
needs into technology requirements that support the company’s business objectives
and to successfully manage all phases of IT projects from needs analysis and requirements
definition to vendor selection, implementation, and training. Successfully formulated online
contracts and customer feedback surveys allowing company to increase profit by 20% during the fiscal year.
EDUCATION:
1994-1998 High school diploma
1998-2002 Bachelor degree in Information Technology(France)
RELATED TRAINING COURSES:
O-N-E-2003
Personal Management on SAP, Customer support, commercial service-
Center of Engineer-2002
Customer support,data processing of management,
maintenance, network
Tizogaghine Company-2002
Data processing, network installation, maintenance
Itricome Company-2001
Customer support, network and software installation
professional experience
**Dollar Thrifty /2010 to 03/2013
Bus driver
2008 still working
Helpdesk
fieldsolution online remote control
Proximus engineering-January 2007-2010
Helpdesk
Edible Arrangements-June 2009-November 2009
Seasonal Driver-Responsible for the timely delivery of merchandise
AC Plastic October 2008 to May 2009
Seasonal Warehouse Assistant
Northside Imports-January 2008-September 2008
seasonal Delivery Driver
Southeast Company-September 2006-December 2006
Customer Support-
ED Inc-February 2003-December 2005
Help desk
TECHNICAL SKILLS:
Operating Systems
Windows 3.11, Windows95/98, Windows 2000/2000 pro-nt-tech,
Windows 2000 server, Windows XP, Windows Vista, windows 7, ms-dos
Software-Microsoft:
VB 6.0, Turbo Pascal, html, java,Sql,php, Access,
Office 97/2000 –Excel, Word, PowerPoint, Front Page 98/2000/XP,
Namo-web, Paint Shop 6.7, Outlook, Internet Explorer, Netscape,
Acrobat-Reader, Adobe Photoshop, Animation Shop, WinZip, Network,
Macromedia Fireworks, Dream Waver, Flash5, Make Creator
Hardware:
Plug-in / installing motherboard, graphic card, sound card,
video card, processors, D drive, A drive, modems, network card, memory
CERTIFICATES AND LICENSES:
Certified in Java-2006
Certified in Forklift-Stand up and Set down
Illinois License class D, Inter-Class C
OTHER SKILLS:
Fluent in Arabic, French
Contact this candidate