Customer Service Engineer

Location:

Posted:

May 09, 2013

Roberto Mihailoff

*********@*******.*** Concord, CA. 94518

Objective

To obtain a job as a customer services representative where I can utilize

my technical, management and customer satisfaction skills.

Skills

. Experienced on customer service, technical analysis and solutions

. Inspire workers to take pride in quality/quantities of their work

. Proficient at multi-tasking. Great communications and writing skills

. Fluent in Spanish, Portuguese and English

. Competent with Windows, Mac and Linux. Knowledgeable of Microsoft Office

products.

Experience

Energy Adviser - Richard Heath and Associates 2010 - 2013

. Residential assessment for PG&E customers advising on energy reduction

and usage

. Responsible for customer service, diagnosing of problems, writing a

full report on findings and advising on solutions

Customer Service Manager, Sun Microsystems 2004 - 2009

. Responsible for managing customer base and 20 field engineers in SF

Bay area

. Addressed customer complaints and service issues

. Coordinated service calls for technical resolutions and satisfaction

of service

. Provided training, coaching and mentoring for employees

Support Field Engineer - StorageTek 1994 - 2004

. Responsible for field technical support on OEM equipment

. Work closely with management and technical support division on

effective solutions to customer problems

. Supported third party maintenance for selected customers

Education

Laney College, Oakland - Residential Energy Efficiency

2009

Other Qualifications - Technical and Management training over 20 years

career