Manager Software

ANGELO ARONE

* ********* *****

Whitby, Ontario L1R 1T5 Phone:905-***-****

Email:*******@*******.*** Cell:905-***-****

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Objective

A position where my skills in Information Systems will be used to

enhance operations.

Background Summary

Extensive and progressive Information Systems experience within

organizations. Particularly effective in managing and administering

networks, desktops, laptops, and printers and troubleshooting problems

related to computer systems and applications.

Relevant Skills and Professional Experience

Network / Desktop / Laptop Administration

. Administered and maintained local and wide area networks; network

operating systems; servers; desktop hardware and software; printers;

switches; routers and cable plants in a varied Windows environment

. Implemented and maintained network, server and user security

permissions

. Administered and maintained Lotus Domino/Notes Server and desktops

. Managed Telephone and Voice Mail systems

. Set-up user ans systems security

. Responsible for IT hardware and software infrastructure

. Implemented backup and recovery procedures using Symantec Backup Exec

. Administered and maintained Citrix/Terminal Server

. Set-up high speed wireless bridge between company locations

System Troubleshooting

. Documented policies and procedures; work instructions for system tasks

. Created and supervised help desk that centralized system support

requests

. Standardized Server and desktop software/hardware systems which

decreased user training and equipment acquisition costs

. Administer equipment, hardware and software upgrades

. Respond to requests for technical support via phone, e-mail and on

site

. Diagnose and resolve hardware and software issue

. Research questions and provide solutions

ANGELO ARONE Page Two

3 Greenbush Place

Whitby, Ontario L1R 1T5 Phone:905-***-****

Email:*******@*******.*** Cell:905-***-****

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Relevant Skills and Professional Experience (continued)

User Training

. Provided training, support, and consulting services to end users,

managers and clients

. Trained systems staff functions of hardware and application software

Hardware/Software

. Dell, IBM, HP/Compaq Servers and Desktops

. Windows 2003/2008; Windows Active Directory; Oracle 8i; SQL/PLSQL

. Windows XP; Windows 7; Windows SQL Server 2005;

. Lotus Domino/Notes; MS-Office; Citrix MetaFrame; Backup Exec; Norton

Antivirus; CA E-Trust Antimalware; Kaspersky Antimalware; Sonicwall

Firewall; Televantage/Avaya Phone systems

Employment History

4 Office Automation

Network Systems Administrator 2003-Present

Home Based IT Consultant

IT Consultant 2001-2003

Horn Plastics Incorporated

Senior Network Administrator 1999-2001

The National Ballet of Canada

Manager, Networks and Technical Support 1997-1999

Morneau, Coopers and Lybrand

Systems Administrator

Programmer Analyst 1989-1996

SHL Systemhouse

Facilities Manager

Programmer 1987-1989

Education and Training

Herzing College

Oracle Certified Professional-Database Administration

Charon Systems

Citrix MetaFrame Administrator

The LAN Circuit

Microsoft Certified System Engineer

Kanata Institute of Computer Science

Honours Diploma, Computer Science

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