Administrative Support/HR

Sharon C. Adams

901-***-**** • ******.*********@*****.***

Administrative Support with Management Experience

Administrative professional with several years of diverse experience, including retail and food service

management. Focused on customer service and satisfaction as the key to success. Thorough

understanding and familiarity of payroll procedures and support. Utilizes practical knowledge of

employee records and business organization to maintain accurate and up-to-date files while observing

confidentiality policies and regulations at all times. Handles staff and team member recruiting, hiring, and

training. Able to adjust and thrive in any working environment.

Key Skills and Abilities:

• Customer Service

• Written and Verbal Communication

• Answering Telephones

• Filing

• Report Creation

• Presentations

• Invoicing

• Cash Handling

• Retail Sales

• Microsoft Windows / Microsoft Office

Professional Experience:

Administrative Clerk

Responsible for maintaining Public Housing applicant files, wait lists and transfer requests in accordance

with HUD requirements. Responsible for all research for the determination of eligibility for potential

tenants to Public Housing. Maintained detailed occupancy and vacancy reports, which included ethnic

and demographic breakdowns, as required by HUD to maintain funding. Played a vital role in maintaining

High Performer Status as a housing authority.

Sharon C. Adams pg. 2

Retail Management

Maintain department inventory and purchase new merchandise as necessary. Set displays and reset

department according to company standards. Utilize creative ideas and innovative merchandising to

increase departmental sales. Increased sales by 27% in one year through coordination of marketing efforts

with additional departments.

Restaurant Management

Provide exceptional customer service and satisfaction. Ensure company sales through hands-on direction.

Increase company sales by utilizing out-of-the-box thinking and unique marketing ideas. Provide training

and assistance to employees and team members. Coach and manage staff in all aspects of restaurant

production. Assist in building new stores and locations. Maintain staff and business records.

Employment History

Sharon’s in the Kitchen 2011 – Present Chef/Owner

Moe’s Southwest Grill 2009 – 2011

Operations Manager

Wendy’s 2007 – 2009

Manager

Housing Authority of Owensboro 2003 – 2005

Occupancy Clerk / Tenant Selector

Burger King 2002 – 2007

Manager

Education

BS, Business Administration and Human Resources, Kaplan University (Dean’s

List) Graduated - September 2010

AS, Computerized Office, Owensboro Junior College of Business (Cum

Laude) Graduated - July 1992

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