Technical Support Software

Anton Serbanescu

*** ** ** ***, ***** Meadows, NY 11365

Home: 718-***-****

Mobile: 347-***-****

Email:

*****.**********@*****.***

Technical Database Support Specialist

Experience in database maintenance, tuning and support. Responsibilities

included providing in

depth support for existing clients, along with software bugs identification

and coordinating with

development for creating and delivering patches, issuing recommendations

based on practical

experience and best practices. Want to further develop current skills and

willing to learn new

technologies within a new organization.

PROFESSIONAL

EXPERIENCE

Imagine Software, Inc.

( Jun 15, 2011 -- Mar 1, 2013 )

Position: QA Tester

corp. downsizing

Duties: - UNIX/LINUX shell script writing and updating .

-assist in Software Configuration Management

-assist in 100+ databases maintenance (SYBASE, SQL Server)

-test specification and test case preparation for software

product testing

-test code writing using SilkTest, debugging, and maintenance

-use of QA automation tools to perform application/system and

regression testing.

Test result analysis and generating report of new

problems

or signoff for production use, in a SDLC environment.

-testing FIX protocol with a suite of financial instruments,

such as: Stocks, Fixed Income, Options, Futures

-manual testing of new functionality of supported products.

-extensive use of Java Script to generate new financial

applications

Ingres Corporation

( Dec 17, 2005 -- Jan 14, 2011 )

Position : Level 1 Technical Support Specialist

corp. downsizing

Achievements :

- trained a large customer base to install the product as well as

install

subsequent fixes/patches on a wide area of environments

- reduced by 40% the number of incoming calls by providing online

documentation

- installed/setup in-house machines, Solaris 8, 9, HP 11, and VMS,

Windows XP, Windows 2003, Windows Vista

- extensive use of C, JAVA to provide and build test cases for bug

fixes

- extensive use of SQL by writing complex SQL queries to arrive at

resolutions

and/or resolve high number of SQL related questions (70%) from

customers

- extensive use of JBOSS and Java to simulate customer's technical

issues

- use of XML for data load and/or for reproducing technical problems

Duties : - helping customers resolve technical questions and real time or

production

problems, relating to the relational database management system,

i.e.,

connecting to the database (Ingres/PostgreSQL),

client/server connectivity, accessing the database,

starting the database, recovering/restoring the database

- installing, configuring and taking backups of the database

- configuring clusters and replicator features of the relational

database

- helping customers with database performance and tuning

- mentoring and helping coworkers

- working on highly escalated problems/issues

- maintain support systems (system admin) in the data center, such as

Linux, VMs, Unix,

by installing the latest updates, taking backups, and restore as

preventive exercises

- working with next level (Level II) of support/Software

Engineering and

development teams to find and fix problems with the next

software releases

(SDLC environment as well)

- correcting and creating knowledge base documents for web

content,

as well as for wiki

- being available on weekends rotation/rotary for on-call

support (24x7 coverage)

- using JDBC/ODBC to connect to the relational database

and/or reproduce

customer issues

- DBA and system admin of several lab machine(s)

- 5+ years acting as a remote DBA for 50% of the customer base.

- Unix/Linux shell scripting, as well as Linux administration

CA, Inc.

( Jun 26, 1995 - Dec 17, 2005 )

Position : Level 1 Technical Support Representative,

companies divested

Level 1 Technical Support Specialist

Achievements :

- high satisfaction and constantly increasing satisfaction, when

helped several

customers over a two day period (especially over weekend)

to bring back

online the production systems, especially when the

customers' DBA was not available.

- extensive use of C, JAVA to provide and build test cases for bug

fixes

- extensive use of SQL by writing complex SQL queries to arrive at

resolutions

and/or resolve high number of SQL related questions (70%) from

customers

- extensive use of JBOSS and Java to simulate customer's

technical issues

Duties : - helping customers resolve problems regarding the database,

i.e.,

connecting to the database, accessing the database,

starting the database, restoring the database

(Ingres/PostgreSQL)

- reduce database performance as well as tuning of the

database

- mentoring and helping coworkers

- working on highly escalated problems/issues

- correcting and creating knowledge base documents for web

content

- being available on weekends for on-call support

- DBA and system admin of several lab machines

SKILLS

- Excellent phone skills as well as excellent oral/verbal and

written communication skills

- Excellent knowledge of Windows XP, Windows 2000, Windows Vista,

Solaris 8, 9, 10, Linux Red Hat ES, VMS

- Excellent knowledge of Microsoft Office Suite

- Excellent knowledge of SQL (Structured Query Language)

- Excellent DBA and System Administrator

- Experience with Java, C, C++, JavaScript, JBoss

- Ability to work in a team and as well as independently and to be

self reliant

EDUCATION

New York Institute of Technology

BS in Computer Science

GPA 3.5

MISCELLANEOUS

Fluent in Romanian

Dean's List at NYIT for 6 consecutive semesters

Bryant High School Mathematics Achievement Award

Pace University Math-Science Fair Semifinalist

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