Customer Service Sales
Resume:
CASSANDRA A. MULLINS
Baton Rouge, Louisiana 70806
*****************@*****.***
OBJECTIVE: To obtain a position as an administrative assistant, receptionist, secretary, office
manager, or customer service manager or agent so that I can utilize my problem solving skills,
strong work ethic, communication and interpersonal skills.
HIGHLIGHTS OF QUALIFICATIONS
Consulting with customers to recommend and sell a variety of telecommunication
products and services.
Trained newly hired representatives, and retrained representatives who required one on
one training to maintain employment with the company, and conducting training classes
to present new training material.
Process employees payroll
New hire orientation and training
Create weekly work schedule.
Meet or exceed individual sales objectives as customer care commitments.
Negotiate service order request from customers and input order via online system for
installation, removal or change in phone service
Discuss and handle billing inquiries and/or adjustment
Collect delinquent bills in some assignment.
Determine credit and security requirements.
Record appropriate details of service order requests on customer records via online
system.
Typing and data entry, Microsoft word, Microsoft excel, Power point, Mac operating
system, printing, faxing. Microsoft office, Microsoft Outlook.
Processed electronic credit card and check payments
Responsible for selling wireless service, activations and generate sales through business
and community efforts.
Assist external customers with routine requests, questions and concerns through research
and resolution.
Responsible for answering inbound sales calls for a home shopping network, placed
orders.
Chatting with customers via a computer system, and used this communication medium to
answer billing, sales, shipping, and products and services questions by accessing the
company’s official website to access the answers.
EMPLOYMENT HISTORY
03/11- 11/12 Home Depot Corporate Office/Your Other Warehouse/customer service chat
01/09-02/11 Cox Communication- Technical Support Rep
03/03-01/09 AT&T/Bellsouth - Customer Service Rep
02/02-02/03 Image Access Communications - Customer Service Rep - Metairie
10/01-02/02 T-Mobile - Retail Sales Associate
03/01-08/01 Kelly Services/Bellsouth Mobility - Operations Assistant Mgr
03/99-06/01 West Teleservices – Customer Service Rep
EDUCATION AND TRAINING
• 12-2012 Southern University A &M Baton Rouge, Louisiana - Mass Communications
Broadcast Journalism Bachelor Degree.
• Donaldsonville High School - Diploma
Contact this candidate