Customer Service Sales

Alex Clifton

*** *. ******** ******

Lavaca, Arkansas 72941

Phone: 479-***-****

Email: ****.*********@*****.***

Over 6 years Warehouse, Logistics and Retail experience dedicated to

achieving profitability and delivering outstanding customer service.

Energetic employee with exceptional analytical, organizational and people

skills. Strong personal ethics and integrity. Convey a professional image

of honesty and concern for our customers' needs. Good conflict-resolution

skills. Work well under pressure and deadlines. Willing to relocate,

travel, work weekends, all shifts and overtime. Excellent communicator

seeking a challenging position utilizing current skills and abilities.

Education and Credentials

Computer skills include Microsoft Office Suite (Outlook, Word, Excel &

PowerPoint), AS-400, CADD and JDE.

B.S. Degree - Business Administration

University of Arkansas, Fort Smith, AR 5/2011

Scholarships:

National Discovery Challenge

Skills USA

Arkansas Academic Challenge

Education is Freedom National Scholar

Relevant Coursework:

Organizational and Consumer Behavior

Business Law

Law for Entrepreneurs

HR Management

Strategic Management

High School Diploma

Lavaca High School, Lavaca, AR 2005

Experience

Department Supervisor (Full-time) 07/2012 - Present

Hickory Springs Mfg., Fort Smith, AR

. Managed department that averages $450,000 in sales per month.

. Implemented process improvements that saved $2,000 in labor per

month.

. Developed new processes to improve department throughput.

. Lead team in 6S and Lean Manufacturing projects.

. Managed department production scheduling.

. Maintain low staff turnover through effective motivational

management.

Team Lead (Full-time) 5/2009 - 07/2012

Saia Motor Freight, Fort Smith, AR

( Manage all operations in the absence of the Terminal Manager.

( Excellent safety and performance evaluations.

( Operate forklift to safely load and unload freight at a busy

20,000 sq. ft. truck dock.

( Maintain load factor and Deliveries Before Exceptions (DBE's).

( Close line haul trailers

( Handle hazardous materials.

Night Billing Clerk (Full-time) 10/2006 - 3/2009

Saia Motor Freight, Fort Smith, AR

( Responsible for answering telephones and performing OD-400 data

entry.

( Completed all billing and paperwork.

( Dispatched city drivers.

( Closed line haul trailers.

( Faxed and scanned documents.

( Handled petty cash account, checks and cash from customers.

Assembly Line Worker (Part-time/Temporary) 7/2006 - 10/2006

Rheem Manufacturing, Fort Smith, AR

( Responsible for air conditioner assembly.

( Experience using pneumatic tools and other equipment.

Electronics Clerk (Part-time) 8/2005 - 7/2006

Sam's Club Warehouse, Fort Smith, AR

( Retail sales of hard-line merchandise and consumer electronics.

( Responsible for sales, merchandising, displays, inventory

control, and customer service.

( Skilled in resolving customer service issues and finding "Win

Win" solutions.

( Demonstrated ability to upsell additional products and services.

Loader (Part-time/Seasonal) 4/2005 - 8/2005

United Parcel Service, Fort Smith, AR

( Safely loaded and unloaded packages weighing up to 100 lbs.

Customer Service Clerk (Part-time) 10/2003 - 4/2005

McDonald's Restaurant, Fort Smith, AR

( Responsible for sales, cashier, and customer service.

General Laborer (Part-time) 5/2001 - 8/2003

Nichols Restoration, Lavaca, AR

( Responsible for inventory control and general construction.

( Experience in the restoration of fire and water-damaged

properties

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