Customer Service Manager
Resume:
DOROTHY LEATH
**** ****** ***** ***** *** a***
COLORADO SPRINGS CO 80920
*************@*****.********** LEATH
**** ****** ***** ** ******** Springs CO 80920 home 719-***-**** *************@*****.***
OBJECTIVE
To obtain an entry level position in your company that will lead to a rewarding career.
PROFESSIONAL EXPERIENCE
Technical support rep 12/12 to present at T-Mobile
I am currently employed at T-mobile where I assist customers in trouble shooting their
cell phones and internet systems and also making sure there accounts are
provisioned correctly in our systems.
Customer Service Representative 09/12 to Present - First Source
I was employed at First Source where I assisted customers with past due payments on
their credit card accounts. I evaluated their accounts and set them up on programs to
help them bring their accounts current.
IT Manager 12/11 to 0907/2012- Credit Service Company
I held the position as IT Manager at Credit Service Company. I processed all new
business accounts into the system for collections. I was also responsible for reporting
accurate information to the three major credit bureaus each month. I was responsible to
know which format to process accounts and also to write small visual basic programs if
needed for processing. I was also responsible for ordering and maintaining IT equipment
and helping troubleshoot computers if needed.
Judicial Collector –Customer Service Rep 04/2008 to 12/11 –Credit Service Company
Collected on Judicial Court fines for Jefferson County Courts, Processing and issuing
garnishments and I also processed payments and advised defendants how to get their
licenses back after judicial fines were satisfied with the courts. Set up satisfactory
payment arrangements with customers over the phone and also assisted customers when
they came into the office.
Medical Collector 04/2008 to 12/11 – Credit Service Company
Collections on past due medical debt, set up payment plans, processed garnishments,
and educated debtors on how to maintain payment plans to help re-establish credit,
database route maintenance and training of new hires.
Medical Collector /Customer Service Rep 06/98 to 04/08- Credit Bureau Services, Stillwater, OK
Collections on medical bills, utility, and tuition bills. Worked out satisfactory re-payment
plans with debtors, filed insurance and workmen’s comp claims. Filed and released liens,
verified employment for processing of garnishments. Also updated credit bureaus,
verified bankruptcies, dismissed judgments and also did customer service.
DOROTHY LEATH
1680 chapel hills drive. Colorado Springs CO 80920 home 719-***-****
*************@*****.***
EDUCATION College America-Colorado Springs Campus, Colorado Springs, CO
Bachelor of Science Degree in Computer Science
Date of Graduation: May 2012
GRADUATED: CUM LAUDE
PROFESSIONAL SKILLS
• • •
Microsoft Word English Composition Microsoft Excel
• • •
Network Administration Microsoft Access Management Principles
• • •
Workstation Statistics Fundamentals and
Administration Concepts
• • •
Database Economic Principles Advanced Interpersonal
Communication
• • •
Internet Commerce Communication Arts Web Programming
PROFESSIONAL REFERENCES
Frank Zdrojowy, MS
3645 Citadel Drive South
Colorado Springs, CO 80909
*****.********@**************.***
Personal References
Molly Adams
Theresa Middle
Edna Grey
Contact this candidate