Customer Service Manager
Resume:
Edith J. Cannon
***** ******* **** *******, ***** 77015 ● Landline: 713-***-****
Mobile: 832-***-**** ● ***************@*******.***
PROFESSIONAL PROFILE
Trust Operations Manager and Trust Administrator with exceptional career successes and ever
increasing responsibilities. Loyal, dedicated professional who is highly motivated, team builder with a
proven record of accomplishment in supervising and leadership strategies in support of business goals
and objectives.
Excellent communication skills both oral and written. Proven focus on problem solving, sound decision
making abilities. Superior organization and time management skills. Embrace and adapt well to
change. Strong interpersonal skills, a consummate team player, committed to providing exceptional
customer service.
Trust Administrator SEI Trust System
Trust Operations Manager SunGard Charlotte Trust System
Trust Compliance Officer Metavante Trust System
Trust Conversion Specialist
CAREER HIGHLIGHTS
2003 – 2011 Sterling Bank, A Division of Comerica Bank
Vice President, Private Client Services
Daily account administration, annual tax reporting,
Administration of approximately 30 FTA (Fund Transfer Agency Accounts) as well as
Escrow Accounts.
Liaison between the FTA Clients and various Oil & Gas Companies.
Managed, trained, motivated and evaluated Trust Administrator Assistant
Input in regards to staff additions, budget and salary ranges.
Daily supervision of Trust Operations
Responsible for Trust Compliance, assist with internal and external audits.
Instrumental in the Trust Department receiving the highest rating from the State Of
Texas Banking Examiners as well as the FDIC Examiners.
Managed two Banking Centers 2007 – 2009
2000- 2003 Woodway Financial Advisors, Vice President Trust Operations
Managed and supervised a staff of 6 Colleagues
Interviewed, trained, evaluated staff
Responsible for all aspects of Trust Operations
Data Entry, Daily Department Reconciliations, Mutual Fund Reconciliation
Security settlement and income processing, annual tax reporting.
Major role in Trust Conversion from SunGard Series 7 to Metavante Trust
Accounting System
1988 – 2000 Wells Fargo Bank, Assistant Vice President, Trust Operations
Managed the daily operations of the Trust Department
Daily supervision of 10 Colleagues.
Member of Tiger Team to resolve post-merger issues
Performed Trust Compliance duties
Implemented account review process
Maintained Trust Department procedure manual
PROFESSIONAL DEVELOPEMENT
E. Cannon page 2
Southwestern Business College
Various American Institute of Banking Courses
Current Risk Issues & Compliance Seminar (2009 - 2010)
Professional References For Edith J. Cannon
Kay King
Senior Vice President, Comerica Bank
830- 258-1989 (Office)
281- 787-2544 (Cell)
*****@********.***
Allen D. Brown
Texas Senior Lender
Northern Trust Company
******@******.***
Karen Robinson
281- 684-8149 (Cell)
713- 436-4789 (Home)
E. Cannon page 3
Claudia Sadka
Icon Bank of Texas
Tami White
Promet Energy (President)
312-***-**** (office)
312- 890-3443 (Cell)
Audrey Ingram
*******@*******.***
E. Cannon page 2
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