Engineer Help Desk

Badri Nath Gautam

**** *** **** **** *******, Texas 77058

Cell: 832-***-**** / *********@*****.***

OBJECTIVE

Seeking a position on IT and Desktop Support or Support Engineer

CAREER SUMMARY

• Reorganized help desk procedures, shortening response time from 15 to 30 minutes.

• Coordinated the consolidation of the data center project; resulted in cost savings.

• Provided administrative and IT support to the Field Service and Training Departments,

Coordinated training classes. Generated reports for distribution and billing purposes.

• As an IT instructor ensured students had complete understanding of the concepts required

to test and pass, subjects like Management Information System (MIS), and the Basic

Computing system (BCS).

• Quick learner of new technologies; successful in working both team and self-directed

settings such as troubleshooting, installations, and maintenance with excellent

communication and presentation capabilities.

CRITICAL SKILLS

• Problem Resolution • Customer /End-User Help Desk Support

• Technical Requirements • Hardware and Software Support

• Database Administration • Systems Analysis

PROFESSIONAL EXPERIENCES

Instructor, VS Niketan College Kathmandu Nepal Nov 2011 – Mar 2012

Taught computer information system concepts and Basic Computer System

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Guiding students on developing projects in management information system.

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Instructing lab class in MS-office package especially MS-Word, Power Point Presentation

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and Photoshop designing tool.

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Fiber Online Private Limited Kathmandu Nepal Nov 2006- OCT 2007

Provided computer help desk support via telephone communications with end-users.

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Performed diagnostics and troubleshooting of system issues, documented help desk

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tickets/resolutions, and maintained equipment inventory lists.

Survey the distances between the head office to the designated customer hence

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calculating the cost factors for new leased line connection.

Technical repair and replacing of Computer Peripherals there by reducing the

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outsourcing.

TECHNICAL PROFICIENCIES

Training: CompTia Network +, Door Supervision.

Systems: Windows 95/98/2003/2007/2008/XP/Vista, Server 2003, UNIX, Mac OS

Database: Oracle

Languages: Java, SQL, C, C++

Applications &tools: MS Office suites, Norton/McAfee, AVG Antivirus, Multimedia tools

(movie Makers, Photoshop)

Protocols: TCP/IP, FTP, SMTP, DHCP, UDP, SNMP

Network Devices: Cisco Routers/Switches, Commercial Routers.

Technologies: IEEE 802.3/802.11, Fiber Optics, VLAN, VPN, Active Directory (AD), CIDR

Notation, IP Subnetting

EDUCATION

Masters in Computer System Engineering, University Of East London, United Kingdom, London

2009

B.E Computer Science, Visvesvaraya Technological University (VTU) India, Bangalore 2005

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