Customer Service Rep
Resume:
CUSTOMER SERVICE REP/ COLLECTION/ADMINISTRATIONS
Industry Customer Service, Job Title: CUSTOMER SERVICE REP/
Accounting & COLLECTION/ADMINISTRATION
Focus:
Finance, CLERK
Information
Technology
Experience: 10 – 15 Years Looking For: Permanent Full Time, Part Time, Any Position
Type
Visa Status: U.S. Citizen Salary: $20000 $30000
Education 2 Year College Relocation: YES
Degree
Level:
Travel Light Travel
Preference:
HORACE MILLER JR
221 HOGAN ST #246
JACKSONVILLE, FL 32202
***********@*******.***
OBJECTIVE
To acquire a dynamic position that would utilize leadership, team development and managerial skills.
SUMMARY OF QUALIFICATIONS
Experience telecommunications specialist
Highly developed communication skills
Experience with the following software: Microsoft Word, Microsoft Excel, AXYS, Scopus and CBIS Customer
Service System and all Windows Operating Systems
WORK EXPERIENCE
2011 2013 AT&T U VERSE Jacksonville, FL
Administration Clerk Field Operation
Made outbound call to confirm, reschedule, or cancel customer appointments and installs of U VERSE
Input and calculated payroll hours for over 160 technicians
Maintain holiday, personal days and vacation time for technicians.
Ordered all equipment needed for technician
Maintain inventory logs of the equipment used by technician in the fields.
Handle all daily administration function pertaining to AT&T U VERSE
2010 2010
Dial America
Jacksonville, FL
Customer Service Rep
Handle inbound and outbound calls assisting current customers with problems concerning their magazines order
. Up sell magazines to existing customers and extended current subscriber of magazines.
. Made cold calls to generate more business for non profit organization
Provided and assisted in the training of new Customer Service Rep.
2001 2008 Bray & Lunsford, P.A. Jacksonville, FL
Legal Assistant
Handle inbound and outbound calls assisting debtors and clients with their accounts and various questions and
problems
Trained other employees in the numerous and stringent aspects in the field of debts and collections
Knowledgeable at working with legal documents according to the laws regarding and governing debts and
collections.
Created legal documents pertaining to collection of debts and judgments’
1999 2001 Precision Response Corporation Jacksonville, FL
Customer Service Specialist AT&T Wireless
Handled billing problems and technical difficulties that could not be resolved through customer service
Provided assistance to other employees pertaining to system operations and company policies and procedures
Utilized sales experience to retain customers that would potentially cancel their service
1998 1999 Convergys Corporation Jacksonville, FL
Acting Supervisor AT&T Wireless
Supervised and evaluated representatives performance with project goals, provided feedback and developmental
resource
Provided reports for staffing and performance issues regarding the team
Helped open a call center in Halifax, Nova Scotia, CA, assisting with training and development of employees
1997 1998 Convergys Corporation Jacksonville, FL
Customer Service Representative AT&T Wireless
Handled billing inquires and resolved billing difficulties
Provided technical service with wireless phones, accessories and systems
Analyzed usage patterns and rate usage to determine most beneficial rate
EDUCATION
1979 1983 University of Baltimore, Baltimore, MD
REFERENCES
Available upon request
Contact this candidate