Customer Service High School

Allison Denise Gornail **** Glen Echo Rd. Jacksonville, Florida 32211 Cell phone: 904-***-**** E-mail: ***********@*****.*** Profile Accomplished customer service professional with 2 years of experience. Success in cash and product distribution and data entry. Well-versed in leading staff training and mentoring individuals in a business environment. Experience Service Leader Dec. 2010 – Dec. 2012 Burger King, Jacksonville, Florida § Trained new and current employees § Inspected dining room serving stations for neatness and cleanliness, and checked dining room supplies for tables and serving stations § Balanced cash drawers at the beginning and end of the shift § Requested customer order and simultaneously computed bill § Selected requested food items from serving or storage areas and assembled items on serving tray or in takeout bag § Notified kitchgen personnel of shortages or special orders § Performed other minor duties to prepare food, serve customers, or maintain orderly eating or serving areas Service Writer July 2010 – Dec. 20

10 Tutwiler Tires, Jacksonville, Florida § Scheduled automotive maintenance appointments and assigned work to repair staff § Research parts and labor costs § Worked with suppliers to find specific automotive parts § Compiled an estimated price and final bill of repairs for customers § Calculated approximately the time needed for repairs Education Office Assistant Certification Oct. 2010 – Dec. 2011 Jacksonville Job Corps, Jacksonville, Florida High School Diploma May 2012 Jacksonville Job Corps, Jacksonville, Florida