Manager Management

Laura J. Finnegan

321-***-**** **************@*****.***

Universal Orlando Resort 2010-Present

STARS Performing Arts Entertainment Manager

• Manage the entertainment elements of Performing Arts events

• Collaborate with clients and production technicians to create and execute professional

performances

• Serve as a liaison to coordinate the production changes during performances

• Supervise the staging, audio,lighting, and equipment elements of performances

• Implement innovative and effective ideas to improve departmental practices for future growth

Entertainment Production Coordinator

• Oversee all entertainment aspects of Universal Orlando events

• Book, schedule, and create time lines to ensure constant entertainment coverage during events

• Monitor the success and design of the events, intervening and improvising when necessary

• Communicate pertinent event information and any changes to involved partners before, during,

and after events

• Create and execute practices to encourage development of the Universal Orlando events’ business

University of Central Florida 2009- 2010

Graduate Assistant, Rosen College of Hospitality Management

• Proctored and graded exams while maintaining student/teacher confidentiality

• Served as Editor-in-Chief for published hospitality marketing literature

The Walt Disney Company 2008- 2009

Convention Services Coordinator, Coronado Springs Resort Convention Center

• Planned and executed convention meetings and events

• Served as a liaison between the client and multiple operating departments

• Communicated with various departments to ensure proper room set-up, décor, catering, and

audio-visual elements

• Anticipated guests’ needs while trouble shooting unforeseen issues to guarantee the client’s

satisfaction

Training and Development Assistant, Catering and Convention Services

• Communicated with International Catering and Convention Services managers to ensure the

company’s standards were consistent worldwide

• Developed tables, graphs, and spreadsheets to analyze Catering Guest Service Observation Reports

• Redesigned and updated the company’s internal website layout with current information and reports

Event Management Assistant

• Created customized meetings and events for Disney’s top executive team

• Ensured the proper amenities for community alliances were ordered, packaged, and shipped as needed

Castle Hill Resort 2007-2008

Assistant Event Manager

• Designed, planned, budgeted, and staffed resort functions

• Served as manager-on-call during manager’s absence

• Managed and balanced large amounts of cash during resort operations

• Developed plans to turn a small bed and breakfast into a resort hotel through communication

with city leaders

Lenoir Restaurant 2007- 2008

Manager, Server, and Host

• Held management, service, and support positions at student run restaurant

• Calculated and reported revenues, expenses, and the return on investment for operations

• Monitored and maintained proper inventory levels

• Increased revenues by utilizing up-selling techniques

Education: Masters of Science; Hospitality and Tourism Management 2009-2010

The University of Central Florida

Rosen College of Hospitality Management

Bachelor of Science; Hospitality Management 2004- 2008

The University of Mississippi

Chancellor’s Honor Roll, 2004-2008

University of Mississippi Academic Scholarship, 2004-2008

Hobbies:

• Graphic Design • Outdoor Activities

• Creative Writing • Cycling

• Photography and Editing • Running

References:

Ray Stines, Entertainment Events Director, Universal Orlando Resort; ***.******@****************.***

Megan Watson, Entertainment Production Supervisor, Universal Orlando Resort;

******.******@****************.***

Erika Del Rio, Entertainment Production Supervisor, Universal Orlando Resort;

*****.******@****************.***

John Stafford, Catering Operations Director, Walt Disney World Resort; ****.********@******.***

Rebecca Morgan, Learning and Development Manager, Catering and Convention Services, Walt Disney World

Resort;*******.******@******.***

Dr. David Kwun, Professor, University of Central Florida, Rosen College of Hospitality Management;

*****@****.***.***

Laura J. Finnegan

321-***-**** **************@*****.***

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