Customer Service Technician

Kendrick Keeley

**** ****** ***** ******* *******, GA 30168

*********@*****.***

Phone: 404-***-****

Summary of Qualifications

Offering 10 years of experience encompassing aspects in hands-on positions

held in electronics via technical, quality control, installation, testing,

evaluating, and maintaining electronic systems. Mechanically-inclined

individual experienced in balancing priorities, managing multiple projects

while handing immediate-need situations implementing solutions all while

being meticulous to details. Familiar with DMM, HiPOT, Power Supplies,

Oscilloscope, PPE, ESD, Digital Calipers, Torque Wrenches, Panel/Enclosure

wiring, Fixtures, & Jigs

Relevant Experience

Selectek/Siemens, February 2011 - August 2012

Atlanta, GA Technician - Repaired/refurbished

blood analyzing equipment. Troubleshot PCB boards as well as made

modifications. Handled bio agents and maintained consumables as it related

to task for operating systems. Programmed a battery of test for product

overall performance and stability. Soldered (replaced unreliable parts

such as IC's, resistors, and diodes).

Altea Therapeutics, August 2005 - April 2010

Atlanta, GA Sr., Manufacturing

Technician - Built medical devices in a cGMP lab for various phase I & II

studies at an on-site clinic. Followed ISO/SOP's, BOM's, drawings,

procedures, and specifications for accuracy and precision using M&TE tools.

Increased and maintained productivity by reducing the percentage of non-

conformance waste and/or scrap while saving material and revenue. Final

assembly.

First Data/TASQ, November 2004 - August 2005

Kennesaw, GA Refurb Repair Tech II- Assembled, tested, repaired and/or

refurbished electronic ATM swipe card terminals (Point-of-Sales equipment).

Reported with Production and QA Manager to ensure product is in line with

guidelines.

Laser Atlanta Optics, November 2002 - November 2004

Norcross, GA Service/Repair

Technician -Manufactured and assisted with the build of laser measuring

devices used in a wide range of applications. Soldered and replaced

specific components on circuit boards. Calibrated RF units & aligned

optical benches. Responsible for an in-house repair facility documenting

appointments, repairs, and dates while offering immaculate customer service

internally/externally.

Tyler Technical, April 2002 - November 2002

Atlanta, GA

Electronic Assembler - Followed methods and sequences for

operations in wiring (point-to-point). Piece parts installed, hand

soldered/de-soldering to component level and cable harnessing on sub

assemblies.

Lucent Technologies, August 1999 - October 2001

Norcross, GA Production

Specialist II - Worked in a restricted cleanroom. Verified and maintained

database records for product. Used lathes to plasma-etch specially treated

material for fiber optical stranding processes.

Education: DeVry Institute 1999 Associate's of Applied Science in

Electronics, Decatur, GA

Ashworth University 2011, Electrician course, graduated

with Honors

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