Customer Service Manager

TOMAS PRESTAMO

***** ***** **** ***** ******, TX 77532

832-***-**** *********@*****.***

OPERATIONS MANAGER

Analytical, quality-focused manager with extensive experience planning, optimizing, and directing operations in fast -paced business and military environments. Proven leader skilled in training and motivating teams toward aggressive performance and revenue goals. Bilingual communicator (English/Spanish) with ability to interface with diverse populations.

Key Skills:

Operations Management Human Resources/Payroll Processes

Strategic Planning Root-Cause Analysis

Project Planning & Management Team Leadership & Cross-Functional Collaboration

Inventory Control Customer Service & Retention

Profit & Loss Analysis MS Excel, PowerPoint, Word; Computer Repair

PROFESSIONAL EXPERIENCE

Training Store Manager, July 2011-Present

Dd’s Discounts, Houston, TX

Direct recruiting, hiring, training, and scheduling of all employees and managers. Review profit and loss statements and perform root-cause analysis. Cultivate and maintain relationships with community members and key stakeholders. Integral in leading numerous store openings and all peripheral processes, including strategic planning and management training.

Store Director, March 2008-March 2009

Circuit City Store, Inc., Houston, TX

Facilitated staffing, training, and evaluations to advance sales and services programming. Aligned operational performance and planning with profitability metrics. Prepared and monitored budget s. Identified and resolved business challenges.

Store Manager, November 2006-March 2008

Office Depot, Killeen, TX

Led staff recruitment, interviewing, hiring, and training in line with company objectives. Managed inventory to ensure optimum product levels and cost effectiveness. Promoted information-sharing across functions to create operational cohesion.

Aircraft Electrician, February 2006-November 2006

Dyn-Corp, Killeen, TX

Installed, tested, troubleshot, and repaired various electrical systems and peripheral components. Gathered and interpreted complex flight data to diagnose malfunctions and performance problems.

Operations Manager, August 2003-December 2005

Best Buy, Killeen, TX

Directed operations across production, pricing, sales, and distribution functions. Reviewed financial statements, sales, and activity reports, and aligned data with process improvement integration. Led staffing, budgeting, and payroll processing.

Owner/Operator, September 2002-August 2003

Island Surf Computers, Killeen, TX

Delivered elite customer service through professional communications, responsive service, and in -depth needs assessments. Translated complex, technical information into concise, easy -to-understand language. Maintained all sales/service records.

MILITARY EXPERIENCE

Aircraft Electrician Supervisor, March 1992-September 2002

United States Army, Various Global Locations

Led training for military tactical aviation equipment and maintenance of various aircraft systems. Inspected work of aircraft mechanics and examined landing gear, tires, exteriors of fuselage, wings, and engines for evidence of damage. Prepared, updated, and maintained detailed documentation and reports.

EDUCATION

MBA (In Progress), Florida Institute of Technology

BBA, Texas A&M University, Killeen, TX, 2011, Member, Delta Mu Delta, Summa cum Laude

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