Customer Service Manager

B runo Hanelt

***** ******* **.

Columbia, MD ***44

443-***-****

*******@*******.***

Education

Towson University, Towson, MD A nticipated December 2013

B.S. in Business Administration and Information Systems

Overall GPA: 3.74, Dean’s List, Beta Gamma Sigma

Montgomery College, Rockville, MD Jan 2006 – Jan 2011

A.A. in Business Administration and General Studies

Overall GPA: 3.5, Graduated with Honors

Work Experience

P resident - American Choice Remodeling, Inc. - Columbia, MD Mar 2010 –

P resent

• Use analytical thinking and teamwork to ensure excellent quality of work

• Analyze business operations and management strategy

• Demonstrate leadership abili ties to plan, direct, and organize projects

• Create, in terpret, and explain contracts to workers and clients

• Provide efficient information systems

• Communicate effectively to delegate tasks to specialized personnel

• Apply technology to increase profit margin

• Implement marketing strategies including social media channels

• Use networking skills to maintain and create new clients

J obsite Supervisor - A BS Home Improvements - Silver Spring, MD Dec

2008 – Feb 2010

• Reported job progress to management

• Used critical thinking to provide solutions to jobsite situations and problems

• Developed innovative ideas and strategies for implementation as a team

• Prepared all materials needed for the project on a daily basis

• Used interpersonal skills to direct staff on their tasks

• Guaranteed customer satisfaction by maintaining excellent communication and

feedback with clients

• Implemented real-t ime updates through smartphones’ technology

S ales Manager - A mericar Auto Center, Inc – Elk ridge, MD Feb 2006 –

Nov 2008

• Controlled and updated inventory through Wheels for Windows software

• Developed and implemented marketing strategies

• Provided t raining for salesperson

• Reported current market changes for price updates

• Maintained excellent customer service

Ext racu r r icula r Activities

Head Deacon - Capital Brazilian Temple SDA Jan 2007 –

M ay 2008

• Used interpersonal skills to assist members during services

• Practiced teamwork as a member of the administrative commit tee

• Used leadership skills to properly organize service and delegate tasks to other

deacons

Volunteer - M aryland Food Bank Nov 2012

• Demonstrated ability for fast learning and adaptation in a new environment

• Used teamwork skills to organize donated products

Computer Skills

Proficient in Java, Microsoft Office Access, Excel, Outlook, PowerPoint, Publisher,

SharePoint Designer, and Word 2010 for PC, and 2011 for MAC.

H TML, QuickBooks, Adobe Photoshop CS5, In ternet, Email

Language Skills

Fluent in Portuguese

Advanced level Spanish

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