Customer Service Sales

TIFFANY M. OBER

*** ******** **

New Richmond, Oh 45157

513-***-**** ********@*****.***

A Results oriented, dependable professional experienced in account

management, sales, product analysis, and customer service. Excels in

communication and leadership within a fast- paced environment. Self

motivated for productivity. Works well independently and as part of a

team. Results driven.

PROFESSIONAL EXPERIENCE

Licensed Sales Agent II (2012-Current)

American Modern Insurance Group- Amelia, Ohio

. Consult clients by phone to sell and service current and new

business, multi-line

. Bind coverage and cross sell additional product needs

. Address benefits of our program over the standard market

. Meet and exceed individual sales goals

. Maintain National license and Continuing Education requirements

Collector Vehicle Underwriter I (2009-2012)

American Modern Insurance Group- Amelia, Ohio

. Assigned account support and productivity management

. product and process management; conflict resolution

. Evaluation of loss experience reports to assist in agent production

and profitability, including account development and conflict

resolution conference calls

. Established decision-making skills; Accepts, declines, or modifies

offerings of specialty lines insurance within the product line

. Risk management, Analyze applicant responsibility reports and auto

appraisals.

. Serves as consultant to product and claims personnel as required

. Approves large collections up to $500,000 in value and presents with

assessment risks up to $999,999

. Development in processes and referral procedures

. Analysis of claims review and determine course of action

. Maintain product knowledge and enforce underwriting guidelines

Personal Lines Underwriter (2007- 2009)

American Modern Insurance Group- Amelia, Ohio

. Account support

. productivity management

. Evaluation of loss experience reports to assist in agent production

and profitability

. Risk Management, Analyze applicant information

. Established decision-making skills; Accepts, declines, or modifies

offerings of specialty lines insurance such as RV, Motorcycle,

Dwelling fire, and Manufactured housing

. Review of responsibility reports and home inspections.

. Serves as consultant to production, rating and claims personnel as

required

. Maintain product knowledge and enforce underwriting guidelines

Licensed Insurance Agent I (2005- 2007)

American Modern Insurance Group- Amelia, Ohio

. Consult with clients by phone to service current and new business

. Bind coverage and cross sell additional product needs

. Maintain State license and Continuing Education requirements

. Serve as part of a team on enhancement projects

. Coordinate processing needs within a team environment

QUALIFICATIONS AND ACCOMPLISHMENTS

Computer Skills

Technically proficient in:

. Cognos

. Microsoft Excel 2010 (Advanced course completion, June 2011)

(Word 2010, Power Point 2010 and Access 2010)

. Lotus Notes

. Accessory Manager

. Visio

. General computer functions

EDUCATION

Bachelor of Business, Sales and Marketing

DeVry University, Cincinnati, Ohio (2011-current)

Expected Graduation, May 2014

National P&C License

American Modern Insurance Group, Amelia, Ohio (2007- current)

INS 21

American Modern Insurance Group, Amelia, Ohio (2005)

Contact this candidate