Customer Service Supervisor

John Williams

Address: **** ******** *** ** *** York, NY 10027 Phone: 646-***-**** (H) 646-***-**** (Cell)

E mail: *************@*****.***

QUALIFICATIONS

Over 10+ years of management experience.

Able to build highly motivated teams focused on achieving goals.

Exceptional customer service and people skills. Highly developed interpersonal skills.

SKILLS

Supervisory Leadership General Cleaning Floor Maintenance

Carpet Care Payroll Mailroom Supervisor Customer Service

Conflict Management Shipping and Security Equipment Maintenance

Receiving

EXPERIENCE

Maintenance Man New York, NY

Untied House Of Prayer for All People 2010 2011

• General cleaning and floor maintenance, including but not limited to mopping,

stripping, waxing, buffing and carpet care.

• Building Security Personnel as well

Central Station Operator / Data Entry/ Supervisor

Counterforce Alarms 2004 – 2010 Forest Hills, NY

• Third shift Supervisor for 4 operators.

• Enter new accounts into the system.

• Monitor fire, panic, medical, burglary and critical alarms for commercial and residential properties throughout the east

coast.

• Dispatch the police, fire department or ambulance as necessary.

• Arrange carrier pickups and send and print opening and closing reports.

• Utilize multi line phone system including the use of the TTY telephone system.

Key Accomplishments

Promoted to Supervisor.

Security Supervisor

2004 – 2005

MBN Management New York, NY

• Supervised 12 security guards

• Monitored and organized guard checks to ensure grounds secure.

• Managed security related issues in and around premises.

• Scheduled and managed work shifts for guards.

Security Supervisor

The Milford Plaza Hotel 2003 – 2004 New York, NY

• Managed staff of 8 officers

• Oversaw and controlled guard checkpoints.

• Managed security related issues in commercial office space.

• Scheduled and managed work shift for personnel.

Maintenance Supervisor

JoAnn Cleaners 2001 – 2003 Queens, NY

• Supervised entire cleaning staff.

• Accountable for training personnel on various cleaning equipment.

• General cleaning and floor maintenance, including but not limited to mopping,

stripping, waxing, buffing and carpet care. Also responsible for minor woodwork, electrical and plumbing repairs.

• Handled scheduling, timesheets, payroll and personnel reports.

• Dealt with maintenance complaints and inquiries.

EDUCATION

Pace University, BA in Accounting & Business Management, 6/1984, New York, NY

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