Customer Service Assistant
Resume:
MESHAIGIA R. DUNN
**** ****** ***** * *******, N.C. 27610
**********@*****.***
Experience:
Customer Service Subject Matter Expert Raleigh, NC
CVS Caremark December 2011-March 2013
Assist agents with problem solving, navigating systems, and support
Assist agents with updates on product information, tone, and call control
Take escalations as well as assist agents with de-escalating calls
Assist members with payments, refills, and plan design education
Ticket Seller Raleigh, NC
N.C. State Fair October 2007-2012
Sold entry tickets
Balanced cash drawer
Assisted security and law enforcement with noticing and reporting unwanted behavior
Library Assistant Raleigh, NC
ECPI College of Technology August 2008- September 2009
Checked in/out, shelved books using the Dewy Decimal System
Assisted students, staff, and guests in person and by phone
Took student ID photos
Designed displays and bulletin boards
Administered exams for Pearson Vue and Prometric Testing Centers
Companion Aide Raleigh, NC
LLR Agency March 2007-September 2009
Assisted senior citizens with everyday needs: feeding, dressing, errands, and transportation
Assisted with house chores: laundry, dishes, dusting, and sweeping
Food Services Raleigh, NC
Springmoor Life Care and Retirement Community
March 2003-2008
Trained new employees
Prepared and served trays to residents using menu preparation for special diets
Took orders and served meals to residents and guests
Prepared and passed out evening snacks
Bussed tables, washed dishes, rolled silverware and reset tables
Volunteer and Leadership:
Feeding homeless
Operation Christmas Child
Chaperone Church Youth Trips
Vacation Bible School Leader
Youth and Young Adult Choir Leader
Education:
ECPI College of Technology Raleigh, NC
Accredited through the Southern Association of Colleges and Schools January 2008-Sept. 2009
Skills:
Microsoft
Word Processing
Facets
Marx
Peoplesafe
RX Claims
Mbest
References:
Angel Dunn, Supervisor, 919-***-****
Renee Garris, Choir Advisor, 919-***-****
Veronica Cherry, Co-Worker, 919-***-****
Contact this candidate