Customer Service Sales

Teyona Barkley

*** ******* ******, ******, ** ***03 (919)

***-**** *************@*****.***

Objective To obtain a professional position that will allow me to

utilize my skills and training while allowing room for

professional growth and development

Experience Administrative Assistant

5/2011 - Present Manpower at IBM, Durham, NC

? Responsible for providing support to three high

level director's and five high level managers

? Provide heavy calendar management, meetings and

conference calls

? Provide complex multi leg domestic travel

arrangements

? Create expense reports and schedule conference

rooms

? Maintain spreadsheets and databases, create

folders, files, binders, faxes and copies

? Provide administrative support as delegated

Customer Service Representative

9/2007- 4/2010 Blue Cross Blue Shield of NC, Durham, NC

? Our primary job function was to provide superior

customer service to the providers that call in for various

claims issues ranging from general claim status all the

way to the way the claim may have paid. Not only must you

take inbound calls but you must handle the issue

effectively and efficiently with accurate documentation

? I have maintained and often exceeded quality goals

? Accurately adjust claims and review pricing issues

? I was chosen as "Buddy" for new hires in training for

several new hire classes

Retail Sales Consultant

11/2006 - 5/2007 Verizon, Durham, NC

? Provide customer service to new and existing

customers

? Demonstrate products sold in the store and

educate the buyers on proper usage and key features

? Perform as a cashier

? Maintain and meet monthly sales goals as an

individual, as well as collectively as a store

Wireless Sales Associate, Key holder

6/2005 - 11/2006 Kiwi PCS, Durham, NC

? Provide customer service to new and existing

customers

? Sell and activate wireless phones

? Perform as a cashier

? Demonstrate wireless products such as handsets,

features, and accessories

? Process inventory and shipments

? Complete daily task list to ensure that the

store was ready for business

NC A&T State University, Greensboro, NC

Education 8/2001 - 5/2003

? Majored in Business Finance

? Dean's list, Aggie Ambassador

Northern High School, Durham, NC

8/1997 - 5/2001

? High School Diploma

? Honor society, Scholar Athlete award, youth

member of the NAACP and NCNW

References References are available on request.

Contact this candidate