Quality Control Maintenance
Resume:
David Flores
San Antonio, Texas 78229
210-***-**** ******@*****.***
Information Systems Analyst
Central Texas College graduate offering a strong academic background in IT combined with excellent professionalism
and dedication as a Veteran and IT Professional in the US Army. Current student at University of the Incarnate Word in
pursuit of Bachelor of Science in Computer Information Systems.
Six years of honorable service in the U.S. Army as an Information Systems Analyst. Promoted to the rank of Sergeant,
with multiple deployments in support of Operation Iraqi Freedom and Operation New Dawn.
Active U.S. Secret Security Clearance. Knowledge of the installation, configuration, and troubleshooting of multiple
scales of wide/local area networks and telecommunication systems.
Proven to be a top performer under highly stressful environments. Excellent troubleshooting abilities and customer
service skills. Highly motivated along with professional communication abilities.
Specific Skills
CCNA Fiber Cabling MS Office
CompTIA Security + Windows 9X/NT/2000/XP/7 Remedy Operator
Remote Access Support Windows Server 2008 Professional Communicator
Education
College
University of the Incarnate Word San Antonio, TX
Student working towards, Bachelor of Science in Computer Information Systems
Central Texas College – Killeen, TX
A.A.S. in Information Technology GPA 3.0
Professional Training
Advanced Leadership Training U.S. Army, Fort Bragg, NC
Certifications
Cisco Certified Network Associate (CCNA), obtained on July 2011 expires July 2014
CompTIA Security+, obtained on December 2010
Professional Experience
Information Systems Analyst (25B), US Army (September 2006 September 2012)
Configures information processing equipment into required operating configurations. Performs senior operator and
systems administrator duties and maintenance functions on assigned computer systems. Compiles production report
data and quality control information. Assists less experienced personnel in the installation, operation, and maintenance
of information processing equipment.
* Demonstrated a commitment to self improvement while being deployed in a hostile and stressful environment while
simultaneously completing work requirements. Successfully passing the CCNA exam while completing challenging
duties as a Network Administrator.
* Taught a number of classes on information system software, hardware, operation, and basic troubleshooting
techniques to operators.
* Worked with a team that maintained system integrity and provided help desk support to various sizes of local area
networks and WANs.
* Provided proper setup, maintenance, and troubleshooting techniques of LAN equipment to establish reliable
communications.
* Taught numerous classes on the configuration and service of Local Area Network devices while deployed to
challenging and stressful environments.
* Assisted in management over 1,250 Cisco switches and routers throughout Victory Base Complex, Iraq. Took part in
the drawdown in Iraq and removal of over $1.2M in switching and network equipment.
Contact this candidate