Customer Service Technician

Dominique Snowden

*** ** *** ******* *****, FL **004

Phone: 954-***-****

Email: ****************@***.***

Objective

Seeking an opportunity as a Pharmacy Technician which will allow me to

demonstrate my flexibility, reliability and strong interpersonal skills in

a service-oriented environment.

Education

MedVance Institute, Fort Lauderdale, FL

. Pharmacy Technician 10/2011 - 07/2012

Skills

. Facilitated on boarding of new patients by scheduling training,

answering questions and processing paperwork.

. Demonstrated proficiencies in telephone, e-mail, fax and front desk

reception within high-volume environment.

. Performed administration tasks such as filing, faxing reports,

photocopying collateral, and scanning documents for interdepartmental

use.

Experience:

Walgreens Pharmacy, Fort Lauderdale, FL

Pharmacy Technician Extern 04/2012 - 07/2012

. Receive written prescription or refill requests and verify that

information is complete and accurate.

. Establish or maintain patient profiles, including lists of medications

taken by individual patients.

. Maintain proper storage and security conditions for drugs.

. Answer telephones, responding to questions or requests.

. Pre-pack bulk medicines, fill bottles with prescribed medications, and

type and affix labels.

. Mix pharmaceutical preparations, according to written prescriptions.

. Clean and help maintain equipment or work areas and sterilize glassware,

according to prescribed methods.

. Price and file prescriptions that have been filled.

Delicious Delivery, Fort Lauderdale, FL

Customer Service Operator 10/2010 - Present

. Received phone calls for food deliveries

. Confirmed orders with restaurants

. Checked the status of each order

. Established credits for customers

Surgical Oncology Associates, Hollywood, FL

Scheduling Coordinator 02/2009 - 09/2010

. Scheduled patients for outpatient procedures at local hospitals or

clinics.

. Obtain Insurance Verification/Authorizations

. Medical Records Specialist

. Make confirmation and courtesy calls

. Verified Insurances

Sears Home Improvement, Fort Lauderdale, FL

Receptionist 03/2008 - 01/2009

. Greet clients

. Answered and directed phone calls

. Schedule and confirm appointments

. Distributed mail and faxed paperwork

Demo Sales Inc., Tampa, FL

Product Demonstrator 04/2007 - 03/2008

. Distributed coupons and products in local department stores.

. Provide product information, using lectures, films and charts.

. Suggest specific product purchases to meet customer's needs

. Instruct customers in alteration of products

Contact this candidate