Customer Service Sales

Roston Wilson

***** ******** **. *******, ** ****4

Cellular 951-***-**** Home 951- 246-4831 Email *******@*****.***

Objective

I’m a high-performance, focused communicator with advanced interpersonal and client relationship skills. I demonstrate exceptional creativity, leadership, vision and focus. Committed to achieving outstanding results to merge a beneficial relationship with my employer and co-workers and I work extremely well under pressure.

Education

Escondido High School, Escondido CA

05/2001-12/2001

High School Diploma

Work Experience:

Cardinale Way Hyundai /Volkswagen

Sales consultant

01/17/2011- present

Prospecting

Guide the customers through the process of the sale

Discuss customers’ needs and advise them on the most suitable vehicle

Assisting them with information of the available finance options and relevant

documentation

Elaborating advanced features to customers using a layman’s language avoiding the

technical lingo

Negotiate the price of the vehicles and appraisal of the customers trade in

Responsible for maximizing to drive provability

Maintaining an owner follow-up system that encourage repeat and referral business an

contributes to customer satisfaction

Delivering vehicles to customers ensured the customer understands the vehicles operating

features,warranty, and paperwork.

Skills:

Excellent communication skills

Established track record of achieving or over- achieving goals

Professional appearance work ethic

Excellent customer service skills

Negotiating price peacefully and overcoming objections

Excellent leadership and planning skills

Ross Distribution Center- Perris CA

09/2007-10/2010

Merchandise Id’er/Shipping Receiving Assistant

Receive and document shipments

Process orders and daily receipts

Processing outgoing shipments

New Employee Trainer

Work as a Team Member to achieve Daily Production Goals

100% Scanning accuracy per year

Worked for Number 1 Department for the entire Building

Qualification Highlights:

As a Unit Id’er i have achieved the highest award by staying above the status quo and

excelling

in my position

I have collectively improved and helped flow accuracy while being productive and

increasing margins within the system

100% accuracy for two years

Circuit City- Temecula CA

11/2004-08/2007

Car Audio Sales

Sales

Customer Service Expert

Provided Customers with outstanding knowledge and feedback on all of our Car Audio

equiptment

My Car audio depart had the highest volume of sells out of all 567 stores throughout the

United States

Skills:

Knowledgeable in electronic and mechanical fields where precise, and corrective action is

stressed

Proficient in Microsoft Word, Access, Outlook and PowerPoint

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