Quality Assurance Customer Service

Faizul Islam

New York City, NY

917-***-****; **********@*****.***.***

Highlights:

• Solid understanding of Software Development Life Cycle Process and Quality Assurance

methodologies and involve in all phases of the Software Development Life Cycle

(SDLC) process

• Experience in analysis of Software Requirement Specifications, use cases, and

development of Test Plans, Test Scripts and Test Cases

• Extensive experience in in Manual Testing along with skills in Automation Testing using

Quick Test Professional (QTP), HP Quality Center

• Extensive experience Black Box, Smoke, Functional, Back-End, Positive, Negative,

Regression, System, UAT testing

• Actively Participated in the development of test plans to include scope of testing, test

objectives, test approach, test data, methodology, pass/fail and resumption criteria, test

risks and assumptions and limitations.

• Expertise in Relational Database Management System (RDBMS), and working

experience in writing queries.

• Performed back-end testing using SQL, PL/SQL, DB2 and Oracle on Unix

Environment

• Extensively involved in Verification and Validation process to evaluate documents,

plans, code, requirements, and specifications

• Proficient skill in risk analysis, requirement documents, hardware/software

specifications.

• Possess excellent interpersonal, written, verbal communication skills and strong

analytical, problem solving, decision-making skills and good team player.

• Capability to adapt and learn new tools, techniques, and approaches

• Strong communicator and skillful in working closely with customers to identify and

resolve problems.

• Ability to collaborate with diverse team members in projects.

Energetic self-starter with excellent analytical and organizational skills. Achieves goals,

•

objectives and milestones in an accurate and consistent manner

Technical Skills

Software Testing HP Quality Center, HP Quick Test Professional (QTP), PVCS Tracker,

Tools Clear Quest, requisite Pro, SQL Developer

Databases MS Access, Oracle, Microsoft SQL Server, DB2, MySQL

Programming Java, C++, VB Script, Java Script

Microsoft Office Word, Excel, PowerPoint, Access, Publisher, Project, Visio

Experiences:

Lisa’s Food Enterprise Queens, NY, November 2009 – April 2013

Store Manager

Summary of Qualifications

Operations Management Profit & Loss Hiring & Motivating Staff

members

Responsibility

Developing Crew Implementing Training Increasing Customer

incentive programs Satisfaction

Programs

Responsibilities:

• Conducted monetary transaction in excess of $ 15,000

• Coordinated and scheduled staff of 71 employees

• Settled and resolved customer conflict

• Maintain excellent customer service by stressing, "the customer comes first" in all

weekly employee meetings.

• Courteously assisted over 1000 customer per day in high-pressure and

Fast-paced environment

• Operated cash register by totaling bills, receiving payments and distributing receipt

Prepared ordering and inventory for the restaurant

• Organized and prepared daily transaction profile for branch manager

• Hired and trained new employees; prepared food cost for the restaurant

• Following the store budget, payroll procedures, creating crew incentive programs,

performing quality checks, and ensuring the speed of service meets company standards

• Ensured adequate supplies of change and correct amount of money at end

Of the shift

• Ensured that all health department regulations were complied with (passed all

county and state-mandated inspections).

• Ensured Scored high in health inspections as well as company inspections and on

mystery shop

Emblem Health, New York, NY, May 2010 – September 2010

Quality Assurance Intern

Responsibilities:

• Involved in writing Test plans, Test cases and RTM and also involved in the process of

analyzing the expected and actual results

• Execution of Test Cases Manually and Automated using Quality Center

Performed Manual testing for the Functionality, GUI of the Web applications

•

Performed Black Box, Smoke, Ad hoc, Functional, Positive, Negative, Integration,

•

System, Regression, UAT, and Automation Testing.

Log, track, and verify resolution of software and specification defects, documenting all

•

phases of QA process using Quality Center.

Applications to provide technical assistance in identifying, evaluating, and resolving

•

basic test problems.

Performed Manual testing for the Functionality, GUI of the Web applications

•

• Reported & tracked the bugs, performed E-mail notifications to the developers using the

Quality Center

Performed extensive database validation and verification for MS SQL Server

•

Designed and developed SQL queries to perform back-end testing

•

Analyze, test, and certify application specific software and performed variety reviews of

•

business requirements and functional specification documents.

Worked with cross functional team, and participated formal/ informal meetings

•

• Communicated with developers and QA Team members to resolve issues.

Environment: Windows, Quality Center, MS SQL Server, Microsoft Office, QTP, Oracle,

Microsoft Office and SQL Developer.

Education & Certification:

B.S in Information Technology May 2011

Saint Francis College, Brooklyn, NY

Work Status

US Citizen

Reference

Available upon request

Contact this candidate