Customer Service Software Engineer

Detailed Resume Of

Maurice Newton

**** ********* **. ********, **

Telephone: 321-***-****

Email: ******.**@*****.***

Highly Skilled Software Engineer with Strong Customer Service Skills:

Successful background in developing and maintaining healthcare information

systems with extensive experience in the full life cycle of the software

design process including requirements definition, prototyping, proof of

concept, programming, development, design, interface implementation,

testing and maintenance. 25 years of healthcare I.T. experience as both a

vendor and a client.

Proficient in Languages/Technology:

MUMPS, M,T-SQL,PHP, HTML, SQL Server (7/2000/2005/2008), MySQL,

KB_SQL,.Net, XML, CSS, QREPro, SQL Stored Procedures

Additional Software/Applications Used:

UNIX Shell Script, IBM Informix, ASP, C/C++, C#, Java, ColdFusion, FORTRAN

IV, VB.NET, Adobe Dreamweaver, Photoshop, Adobe Illustrator, McKesson Star

Clinical & Financial Systems, Allscripts Misys Vision Patient Scheduling,

Crystal Reports, MS Office Suite, Parallels Plesk Virtualization Software,

Novell Groupwise, Lotus Notes, Apache HTTP Server, FileZilla FTP Client,

jQuery, javaScript, Joomla CMS, WordPress CMS, Quanta Plus IDE, Open VMS

Operating Sytems:

AIX UNIX, Windows (95/98/XP/7/8), Windows Server 2003/2008, Linux (Red Hat,

Ubuntu)

Career Excellence:

Health First, Inc. - Melbourne FL

Sr. Software Engineer/DBA 2001 - 2013

Develop, maintain, and upgrade cutting edge, healthcare system software.

Coordinate design and implementation of applications, collaboration with

internal customers, project managers, analytical teams, integrators, and

client-representatives to ensure on-time completion of project

deliverables.

. Worked with small team of developers to brainstorm, create and

implement ideas for safety and security dispatching software

representing leading-edge concept within hospital security industry.

. Served as Design Team Leader and member of programming group for

project involving development of a web based patient portal

application.

. Planned and redesigned an existing standalone application, utilizing

object orientated design/programming in Java in creating thin-client

GUI for new distributed patient wellness application.

. Provide software development, testing and quality assurance as well as

technical and application support for Misys Patient Scheduling,

McKesson Star Clinical and Star Financial HIS, both built in ANSI

MUMPS on IBM AIX Unix OS platform.

. Performance tuning, improvement, balancing, usability, automation

. Troubleshoot database performance issues and tune database objects.

Set up traces and Profiler to troubleshoot performance issues. Analyze

deadlocks & diagnose issues on the server.

. Upgradation of Database from SQL Server 2000 to 2005 and 2008.

. Install & configure database software, associated database tools and

performance monitoring software.

. Perform database/infrastructure physical design, database upgrades &

applied software patches to databases as per application/client

requirements.

. Perform acceptance testing to verify that database changes perform

without adverse consequences.

. Estimate disk storage requirements for database software, database

files & database administration needs.

. Develop application software, database packages and web solutions

using languages/tools such as .NET, PHP, MUMPS, SQL Stored Procedures,

Java and HTML

. Achieved average customer satisfaction rating of 98% each year,

exceeding company's individual target of 90%.

AON Consulting - Atlanta, GA 1999 - 2001

Programmer Analyst

Responsible for developing, maintenance and technical execution of the data

conversion process to load historical HR and benefits data onto AON's

proprietary benefits system for new benefits clients. Primary

languages/development tools: Visual Basic 6, Powerbuilder, C/C++

. Build the code of high-priority and complex systems according to the

functional specifications, detailed design, maintainability, and

coding and efficiency standards.

. Use code management processes and tools to avoid versioning problems.

. Ensure that the code does not affect the functioning of any external

or internal systems.

. Perform peer reviews of code to ensure it meets coding and efficiency

standards.

. Attend the Test Design walkthroughs to help verify that the plans and

conditions will test all functions and features effectively.

. Perform impact analysis for issues assigned to self and software

engineers.

McKesson HBO - Atlanta, GA 1990 - 1999

MUMPS Programmer/Developer

Full life cycle development and maintenance of McKesson patient processing,

medical billing / claims, HL7 and multi-system environment applications

using MAXI MUMPS, Visual Basic and Unix shell languages. Other

responsibilities include: installing and configuring customer training

modules, providing end user training and support for local and remote

Hospital facilities, analyzing and programming the client database, general

ledger and payroll applications and maintaining all applications as needed.

Shands Hospital - Jacksonville,FL 1987-1990

Clinical System Analyst

Contributed to the full cycle of implementation activities and subsequent

maintenance of the full suite of McKesson clinical applications, including

patient processing, lab, radiology and pharmacy. Duties included system

planning, design, building, testing, and support. As the initial

implementation evolved into active system support, I served as clinical

system subject matter specialist. I routinely collaborated with clinical

informatics and operational team members in order to fully utilize the

organization's investment in advanced clinical systems.

Education

Florida State University - Tallahassee, FL

BS in Management Information Systems, Minor in Computer Science 1986

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