Customer Service Data Entry
Resume:
CHERALLA L. BUSSEY
Pasadena, CA 91107
Phone: 626-***-****
E-mail: *********@*****.***
SUMMARY
Experienced Customer Service Specialist who supports and resolves client and customer concerns. Good
Communication and organizational skills. I have the ability to interface with all levels of management, staff
and customer. Self-starter, fast learner and Team Player.
PROFESSIONAL EXPERIENCE
AUTO INSURANCE SPECIALIST, Monterey Park CA 2003 – 2011
Customer Services Representative
• Inbound call center taking over 80 calls daily with 45% escalated.
• Process auto, homeowner, watercraft, and mechanical Protection insurance applications
for prospective clients in office or over telephone.
• Ensure all data is accurately input into computer system.
• Run Client Motor Vehicle Reports
• Quote perspective clients.
Special Projects
• Review and Underwrite applications
• Complete New Business applications through DocuSign
21st CENTURY, Woodland Hills CA 2002 – 2003
Customer Services Representative
• Answer Heavy phone lines
• Process changes for existing insured clients and documentation including filing, faxing,
organizing, data entry, and record keeping to ensure compliance with corporate policies.
TELETECH INCORPORATED, North Hollywood CA 2000 – 2002
Customer Services Representative
• Answer Heavy phone lines
• Process customer orders.
• Insure that all date is accurately input into a computer system.
EDUCATION
AA, Pasadena City College, Pasadena, CA (In progress)
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