Manager Real Estate

Peter C. Miranda

**** ****** ***** ****

Apt.#*** Cell: 704-604-

3599

Charlotte, NC 28210

************@*****.***

CAREER SUMMARY

Enthusiastic, motivated, quality-oriented iSeries Systems Administrator

with over 10 years experience in both large and medium sized IT

departments. Proficient in performance tuning, security, hardware

configuration using the HMC, TCP/IP, and FTP. Experienced in using

Operations Navigator and IBM iSeries Access for Windows. Well suited to

learn new processes quickly and effortlessly. Strong ability to multi-task

safely and efficiently. A team player that is willing to share knowledge.

Professional Experience

Black Diamond Languge Services

2011-present

Spanish/English Interpreter

World Services 2011-PRESENT

Spanish/English Interpreter

G4s Secure Solutions February 2012-

April 2012

Upscale Security Officer

Carolinas HealthCare System 2010 -

2011

Volunteer Spanish Interpreter

. Provide Spanish/English interpreter services for patients and family

members to effectively

Communicate with medical staff in both inpatient and outpatient

settings

Fly Carolina 2008

Flight Instructor

. Provided ground and aerial instruction to both private and

commercial clients

First Charter Bank

2004 - 2008

iSeries Systems Administrator

. Planned and upgraded 2 AS/400 model 820 systems from operating system

V5R1 to V5R3

. Migrated 2 AS/400 model 820 systems to a 2 LPAR iSeries model 570

. System administrator for the SoftLanding Turnover change management

application

. Made hardware changes on the iSeries model 570. IOP/IOA, DASD, tape

drives adds and moves.

. Maintained OS PTFS on the 570 and HMC.

. Upgraded and installed Net IQ security application patches.

. Monitored and tuned the iSeries system to enhance performance

utilizing BMC software's Perform and Predict for iSeries software.

. Made system security changes to the iSeries as recommended by internal

auditors

. Planned and performed the iSeries system restore for business

continuity testing.

. Technical resource to business units for various application or

connectivity issues.

. Performed disaster recovery plan at Sunguard

. Wrote CL programs to automate various operational procedures.

. Diagnosed RPG-ILE problems.

Bank of America

2001-2004

Client Support Group Team Lead

. Team Leader for the Client Support Call

Center group. I handled between 30 to 50

calls a day for the call center in English

supporting internal clients from all over

the United States.

. Maintained PTFs for the CTI application to

a current level and first level support

with the CTI application

. PC TCP/IP connectivity, printers, Client

Access ODBC, Windows 2000 and NT desktops

. Applications (Access, Excel, Word, Lotus

Notes)

. Created and maintained Access database

applications for Corporate Real Estate

. Managed project to convert over 250 PCs

operating system from Windows NT to Windows

2000

. Managed project to convert iSeries AS/400

attached PC print server printers to TCP/IP

network addressable print devices

. Technical resource for 2 iSeries AS/400s

for Corporate Real Estate application

developers

. Designed and maintained documentation used

for VM mainframe to iSeries AS/400 file

transfers

. Created RPG IV programs that are used by

the support team for interfaces

. Created ad hoc queries using SQL and

Query/400

. Migrated PC to AS400 midrange database

interfaces to RPG code on the AS400

Collins and Aikman 1999-

2001

Senior Technical Analyst

. Comprehensive problem determination and resolution responsibilities in

a networked environment comprised of ten large iSeries AS/400s

. Operating system, PTF, hardware, modem, and problem resolution,

maintenance, and upgrades

. Systems management, hardware, TCP/IP, AS/400 security, Client

Access/400, capacity planning, performance tuning

. Managed and configured third party software packages including

Robot/SCHEDULE, Robot/REPORTS, Robot/ALERT, DBU, Sequel, TLAshford,

and IBM Fax 400

. Maintained and created RPG programs

. Project Lead to improve Save / Restore process including updated

Disaster Recovery procedures

. Perform annual disaster recover process testing and process

enhancement

. Problem resolution support for customers located in the United States,

Canada, United Kingdom, Sweden, Spain, and Mexico

. Planning and systems assurance of hardware rotation project involving

ten iSeries AS/400 systems

. System relocation and consolidation projects

. Extensive use of Microsoft Word and Excel products

. MIMIX and LPAR implementation planning

IBM Corporation

1979-1999

Systems Services Representative (IBM CE / SE)

. Provided comprehensive software and hardware services to iSeries

AS/400 customers including operating system upgrades, data migration,

DASD configuration, PTF installs, OptiConnect, equipment modifications

/ upgrades, hardware repairs, and equipment relocation

. Responsible for iSeries AS/400 system assurance meetings with IBM

marketing representatives and customers. Identify site preparation,

order configuration, environmental, and additional services required

for installation or upgrade of iSeries AS/400 hardware and software

. Represented the Charlotte, NC area System Services Representatives on

the IBM Service Representative Leadership Council

. Experience with an extensive variety of IBM products. Modems personal

computers, impact and laser printers, tape drives, optical drives, and

iSeries AS/400s

Education, TRAINING & CERTIFICATIONS

. 1979 Associate degree Electronic Engineering - Institute of Technology

of San Juan, Puerto Rico

. 2003 iSeries RPG IV Version 5 Programming Intermediate Workshop (IBM

Learning Services)

. 2001 Central Piedmont Community College - Supporting MS Windows 2000

Professional & Server

. 2001 Central Piedmont Community College - Supporting a Microsoft

Network Infrastructure using Windows 2000

. 2001 Help Desk 2000 - Certified Help Desk Professional training and

certification

. 2000 Help/Systems Robot/University training Robot/SCHEDULE, /CLIENT,

/CONSOLE, /ALERT, /REPORTS, /NETWORK

. 1999 IBM AS/400 Query Workshop

. 1999 DB2 UDB for AS/400 SQL & Query Performance Tuning

. 1995 AS/400 System Level Problem Determination and Resolution

. 1994 AS/400 Advanced System Operations Workshop

. 1989-1999 continuous iSeries AS/400 hardware certification

. Fluent in Spanish

. Certified Flight Instructor

. First Aid, CPR,AED 02/24/2012

Awards and Recognition

. 2003 Recipient of Bank of America's Customer Experience Leadership

Medallion Award

. 1999 IBM Branch Manager's Award / Outstanding Service

. 1997 IBM Service Award / Outstanding Achievement

. 1996 IBM Branch Manager's Award / Outstanding Service

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