Customer Service Registered Nurse
Resume:
Monique S Holmes
monique.holmes **@*****.***
Objectives
My goal is to finish college and follow my dream as becoming a Registered Nurse. I’m
applying for this job because I would like to challenge and better myself to become a more experianced worker.
Education
Fort Pierce Central High School
St. James Academy GED
Experience:
Retail Associate:
Save Alot
Cashier
Start:5/2010End:07/2011
Greet build rapport, listen, clarify and manage conversational flow.Manage upset customers, conflicts and challenging situations.Deliver outstanding service, exceed expectations and build long-term loyalty Work in teams and in aself-directed enviriment.Handle customer inquiries, complaints, questions and payment extension/service requests.
Retail Associate:
Wal-Mart Start Date: 04/2012
Customer service rep/cashier
Handling guest complaints andcompliments, returning merchandise to shelves, accepting returns and exchanges, refunding money and maintaining a balanced cash draw. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust,locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field
services, new business operations and consumer affairs divisions.
Skills
Great speaking and Customer Service skills, and Handling Money. Also phone etiquette.
Complaint Handling/Dispute Resolution Sales Lead Generation Data Entry/Records Management Multiline Phone Use MS Word, Excel and Access
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