Customer Service Manager

Arnoldo Rocha

*** *. *******

Laredo, Texas, ****0

Phone# 956-***-**** or Cell# 956-***-****

Email: **********@*******.***

Objective: Seeking full-time position

Work Experience:

Pep boys Auto Parts

4401 San Dario St, Laredo, TX 78041

Job position/title: COUNTER SALES/DRIVER

Started: November 2008

Job description & responsibilities

. Deliver parts and/or products to the installer customers in a safe and

efficient manner.

. Collect money on C.O.D. deliveries and pick up customer returns.

Maintain a daily trip sheet on deliveries and return merchandise.

. Perform routine vehicle maintenance by checking fluid levels, oil,

radiator, transmission, etc. Requires the ability to quickly match

alphanumeric sequences.

. Excellent customer service and good communication skills. Must have

the ability to adapt quickly and effectively to changing delivery

situations.

. Possess a good driving record and a valid driver's licenses

Phillips-Van Heusen Corporation

200 Madison Avenue Basement 1

New York, NY 10016-3913

Job position/title: Seasonal Helper

Started: November 2010 / 2011

. Courteous at all times and greeting customers in the store and serve

as a guide and customer service representative.

. Concept of merchandising and be able to merchandise the products for

manufactures, designers and retailers satisfaction.

Toyota of Laredo

6324 Bob Bullock Loop, Laredo, TX 78041

Job position/title: Assistant Service Manager

Started: May 2008 End: Sept. 2008

Job description & responsibilities:

. Excellent phone skills and great people skills to communicate with

customers, technicians, and staff

. Ability to understand needs, uses, and overall objectives with each

customer and vehicle and offer innovative problem-solving products and

solutions

. Knowledge of parts

. Computer literate /Mitchell On-Demand Software is a plus

. Knowledge of auto industry & experience of operations of an auto

repair facility

. Multi-tasking skills a must for this fast paced environment

. Superior customer service skills

. Professional appearance and work ethic, dependable and self-motivated

. Massive amounts of patience and respectful attitude

. Great attitude with a high-energy personality

. Attention to detail a must

O'reilly Auto Parts

14 Tidwell Road, Houston, TX. 77022

Job position/title: Assistant store manager

Started: Aug. 2006 End: April 2008

Job description & Responsibilities:

. Oversee all aspects of department.

. Ensure that the department is complaint with company with company

operations, polices and procedures

. Work with managers to maintain payroll figures, budgeting,

productivity, etc. within department.

. Provide training, guidance, and counseling as needed to team members

within department.

. Responsible for team member work ethnic performances being given in a

timely manner.

. Work with managers to establish and accomplish monthly goals.

. Operate in safe manner and maintain a watchful eye for unsafe

practices and situation.

. Other duties as assigned by the outbound manager and district manager.

O'reilly Auto Parts

820 Guadalupe, Laredo, TX 78040

Job position/title: Parts specialist

Started: March 2000 End: Aug. 2006

Job description & responsibilities:

. Provide customers with professional assistance in obtaining needed

parts.

. Advise customers of parts needs after requesting the customer's

description of the malfunction.

. Also recommend substitution or modification of parts when a

replacement is not available.

. Follow and promote all company customer service programs.

. Requires leading technical parts knowledge including a good background

in mechanics, excellent customer service skills, and above average

communication skills. ASE certification preferred but not required.

Education:

University: Texas A&M International University

5201 University Boulevard

Laredo, Texas 78042

Degree: Recently received Bachelor's in Accounting

College: Laredo Community College

One West End Washington St.

Laredo, Texas 78042

Degree: Associates Degree in Fine Arts

High School: J.W. Nixon

2001 E. Plum, Laredo, Texas 78041

Graduated: May 1994

Degree: H.S. Diploma

Computer skills: MS Word and Excel, Internet, PC related software.

References: Available upon request.

Contact this candidate