Customer Service High School

chantel harris

**** ******* **., *** *, Raleigh, NC 27606

919-***-**** • *******.*******@*****.***

Objective

Obtain a position as a team player in a people oriented organization where I can maximize my customer service experience

in a challenging environment to achieve corporate goals

PROFESSIONAL EXPERIENCE

Apple • Raleigh, NC 27614 November 2012 Present

AppleCare Advisor

Position Description – As in information technology professional, I am responsible for providing technical

assistance to end user s of Apple products. I answer a vast array of questions ranging from troubleshooting internet

connection problems to instructing users on how to turn on their system. In additional sell extended warranties on

Apple productions.

Seterus • RTP – Durham, NC 27709 • February 2012 – November 2012

Collections

Position Description Responsible for answering customer questions, investigating customer accounts,

correcting any necessary errors regarding customer mortgages and accepting payments utilizing specific

procedures in a professional, helpful and timely manner. Make outbound new customer calls as new loans

board, utilizing available scripts and excellent customer service skills. Assisting customer with their mortgage

needs and assisting customers with payments to the mortgage.

Apple • Raleigh, NC 27614• May 2010 – September 2011

AppleCare Advisor

Position Description – As in information technology professional, I am responsible for providing technical

assistance to end user s of Apple products. I answer a vast array of questions ranging from troubleshooting internet

connection problems to instructing users on how to turn on their system. In additional sell extended warranties on

Apple productions.

Greene Resources • Raleigh, NC 27609• February 2010 – June 2010

Telephone Interviewer

Position Description – Work was done in an inbound/outbound call center conducting a variety of interviews

to obtain valid social science research data on various topics, using CATI system by making outbound

and receiving inbound calls. Input data entry while talking on the telephone. I followed prescribed

procedures in completing all necessary work with each sample member. Read all questions verbatim

from a computer screen. Maintain confidentiality of respondents and their data.

YOUR NAME • Page 2 • email

Fayetteville State University • Fayetteville, NC 28301• June 2006 –June 2008

Resident Assistant

Position Description – Assisted and responded to the needs of residents. Created, planned, and implemented

educational social and recreational programs. I was the liaison between the dorm residents and the university.

Counseled peers on personal academics and career concerns. Managed various administrative duties; including

maintenance request, incident reports, and room transfers. Enforced and upheld university policy.

EDUCATION

High School Diploma, Upper Moreland High School, Willow Grove, PA

Associates Degree of Fine Arts and Science, Fayetteville State University, Fayetteville, NC

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