Customer Service Supply Chain
Resume:
MD. TOHIDUL CHOWDHURY
Bellflower, CA 90706
Phone: 714-***-****
Cell: 562-***-****
E-Mail: abtj84@r.postjobfree.com
Professional Summary
Creative professional with extensive project experience from concept to
development. An aspiring team worker, hard working and dedicated
professional who wants to meet the challenges posed in the industry and
to contribute towards the growth of the organization along with self-
motivation. Talents include Sales and Customer Services, Production
Scheduling, Network Administration and Supply Chain Analysis. More than 3
years Experience in Inventory Control Mgt, MRP and Production Scheduling.
Core Qualifications
. Microsoft Office . Strong Verbal
Communication
. Quick Book . Quick learner
. ProcessPro . Computer Proficient
. MISys Manufacturing . Extremely Organized
System
. Network Administration . LEAN
. SAP . Process Implementation
. Oracle 10i and SQL . Data Mgt
. MRP . Multi-Task Mgt
. ERP . Creative Problem
Solving
Experience
October 2009 to Present
NHK LABS, INC
Santa Fe Springs, CA
Inventory Control Specialist
Duties and Responsibilities: Responsible in managing the supply line,
ABC Analysis, Cycle counting, benchmarking, sourcing, and identifying
potential new supply lines, supplier performance management,
contribution to strategic sourcing plan and development of purchasing
expenditure plan. Planned production, produced the master schedule,
managed production forecast and analyzed inventory in an MRP
environment. Responsible for Raw materials review and analysis of daily,
weekly, and monthly replenishment reports. Supported Operation Manager
with daily operational functions. Supervise Weighing Dept and Shipping
and Receiving Dept. Follow FDA Guidelines and GMP Rules and Regulation.
April 2010 to December 2011
Frys Electronics
Anaheim, CA
Customer Service Associates
Duties and Responsibilities: Cash Register Handling and Helping Customer
to find out items. Deal directly with customers face to face. Respond
promptly to customer inquiries. Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle product and
service inquiries. Provide pricing and delivery information. Performs
all kind customer verification. Process orders, forms, applications and
requests for Fry's Credit Card. Direct requests and unresolved issues to
the designated resource. Keep records of customer interactions and
transactions. Communicate and coordinate with internal departments.
Provide feedback on the efficiency of the customer service process.
March 2007 to Standard Chartered Bank
May 2009 Chittagong, Bangladesh
Personal Banker
Duties and Responsibilities: Performs
all kinds of Consumer Banking functions. processes all
new account transactions; assisting customers in their
selection of various accounts and financial services;
cross-selling the Bank's products and services;
opening, maintaining and closing of all account types;
performing branch clerical duties; promoting business
for the Bank by maintaining good customer relations
and referring customers to appropriate staff for new
services. Processing and boarding DDA lines of credit,
discussing and accepting credit applications.
May 2003 to Shima Group Ltd
November 2006 Chittagong, Bangladesh
Network Engineer
Duties and Responsibilities: Analyze and design new
servers and storage systems. Maintain WAN networks.
Implements TCP/IP core networking services using
Windows NT, DHCP, WINS and DNS. Provided Onsite
engineering and technical support to network systems.
Developed database of frequently used software to
document technical resolution. Operating systems with
Win 95/98/2000, NT and UNIX servers. Responsible for
the installation, maintenance and troubleshooting of
web servers and various internal servers.
Education
2009 International Islamic University Chittagong (IIUC)
Chittagong, Chittagong,
Bangladesh
MBA (Finance and Banking Mgt)
Major: Managerial Finance, International Finance, Bank
Fund Mgt, Managerial
Accounting, Marketing Mgt, Strategic Mgt, Managerial
Economics, Management
Science, Operation Mgt, Human Resources Mgt, Corporate
Finance, Investment and
Portfolio Mgt.
Minor: Business Statistics, Islamic Financial System
and Islamic Mgt and Business.
2002 Bangalore University
Bangalore, Karnataka, India
B.Sc (Computer Science)
Major: Fundamental of Computers, Project Mgt, Database
Mgt, Software Engineering, Decision and Planning,
Programming C,C++,PASCAL, FORTAN,FOXPRO,RDBMS, Basic
H/W, Network Administration,Maths and Statistics
Minor: English Literature.
Professional Certification
APICS CPIM- Completed Basic Supply Chain Management.
CFA Certification-CFA Level I Exam Candidate June,
2013.
Professional Affiliations
Member, The Association for Operations Management
(APICS)
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