Customer Service Manager

MICHELE A. FENNIMORE

**** ****** ****** ****, ************, New Jersey 08094

609-***-****~**********@*******.***

Office Manager/Recruiting & Retention 2009 to 2013 Home Instead

Senior Care

Hands on Manager. Multi-tasked and highly organized. Human

Resources, Customer Service and Sales, and a variety of office duties.

. Interviewed caregivers and reviewed applications, checked

references, performed background checks and drug tests. Maintained

all personnel files.

. Orientation and training. Reviewed company policies, work ethics

and job descriptions.

. Held quarterly employee meetings and conducted the Alzheimer's

Training Course.

. Care consultations- sign up new clients and gather personal

information and collect service deposits or EFT information.

. In the absence of the owner I made bank deposits.

. Collections; filed and attended Small Claims Court.

Realtor 1994 to Present Garden State Properties; formerly Century

21

Dedicated Realtor with 19 years experience. Consistently achieved

record-high sales/closings with many awards including the Million

Dollar Club and Circle of Excellence.

. Prequalified buyers to establish type of loan, down payment and

monthly payments.

. Scheduled appointments for showings; write and present offers.

. Ensure a smooth closing process. PHH mortgage services did a

training film of my closing to train their personnel.

. Mass mailings to ascertain clients that may be interested in

selling; promoted and advertised their homes.

Training: Completed the salespersons Real Estate Licensing course

which enabled me to take

The New Jersey state test to ascertain my license. Attended sales

training and many seminars.

Completed CEU's for 2013

Office Manager 1977 to 1994 Hi-Tech Industries

Highly organized and detail focused Office Manager with 17 years

experience including Human Resources, Customer Service and Sales,

Bookkeeping and all office duties.

. Experience in employee recruitment, retention, staff development

and mediation. Created and revised job descriptions; trained

and maintained all personnel files including pay, raises and

disciplinary procedures.

. Serve as initial point of contact for customers and vendors.

Efficiently scheduled

appointments and promptly respond to inquiries via e-mail and

telephone. I, personally, handled all major accounts.

Consistently achieved record-high customer satisfaction rankings

and improvements to the bottom line.

. Full-charge bookkeeper with a track record of accuracy and

efficiency in all accounting activities. Comprehensive knowledge

of A/P, A/R, general ledger postings, invoicing and collections.

Ability to analyze cost control, providing timely and frequent

financial information that supports corporate goals and

objectives.

. Provide administrative support to peers, managers and owners.

Outstanding communication skills; continuously project a highly

polished professional image. Adept with Microsoft Word and Excel.

Capable of managing multiline telephone systems and typing with

superior accuracy. Excel at developing strong relationships with

staff, senior executives, and clients. Highly organized and

conscientious entrusted by management with confidential materials.

Adapt quickly to new and evolving environments.

Training: Completed numerous courses and seminars in customer service,

sales strategies, time management, and leadership and performance

assessment.

Secretary 1971-1977

Administrative Assistant for the New Jersey State Safety Council; a non-

profit, fund raising company.

. Handled all the day to day office duties. Answered phones, typed

correspondence and filing. Made numerous telephone calls to

various corporations requesting donations. Trained part-time

personnel when the workload was heavy.

US Army 1967-1970

Personnel and Administrative duties for the government.

. Basic training in Ft. McClellan, AL and graduated as an E-2. Was

assigned to Ft.

Dix for Clerical training then assigned to STRATCOM, Strategic Air

Command, in Suitland, MD where I typed confidential documents that

consisted of a top secret matter and filed them in a secure

fashion. I then volunteered for Vietnam and worked in Long Binh

headquarters as a Personnel Specialist for newly arrived and

replacement officers. I did a television commercial for the Army

in Saigon to encourage individuals to re-enlist. Upon my return

to the United States I worked for General Westmoreland as his

administrative assistant in the Pentagon. I have an honorable

discharge and received the Bronze Star Medal for meritorious

service and climbed through the rank of Staff Sergeant E-6.

Business and Personal References are available upon request

Contact this candidate