Customer Service Manager

Catriona Macdonald Breider

***** ***** ******** ****. *** #207, San Diego, CA. 92130

979-***-**** ********@*****.***

Texas A&M University, College Station, Texas

Bachelor of Science in Recreation, Park and Tourism Sciences

Degrees &

Minor in Business Management

Certificates

California Class B License

Magdalena Ecke Family YMCA, Encinitas CA

3/2011 – Present

Camp Director Full Time Exempt

Orchestrate and manage successful summer day camp program. Control

marketing, special events, partnerships, customer relationships, and logistics

for the camp program. Hired, trained and supervised 200 employees for

summer months. Actively manage $2.3 million budget and raise $30,000 in

donations annually.

1/2010 – 3/2011

Youth Director Full Time Exempt

Managed Transportation, Teens and Childcare departments and provided

support in Camp department. Tasks included: managing budgets, creating

and implementing staff trainings, supervising all childcare and camp staff,

developing relationships with participants and the community.

8/2008 – 12/2009

Childcare Site Supervisor Full Time

Administrator for licensed before and after school program. Responsibilities

included: budgeting, staff scheduling, daily programming, supply ordering,

strengthening parent communication and day-to-day operations.

Employment 4/2009 – 1/2010

Camp Coordinator Seasonal

Ongoing work on programming and with campers, staff and parents to ensure

quality offerings. Responsible for resolution of staff scheduling and

performance issues. Developed and lead summer staff training for the

Magdalena Ecke Family YMCA branch and YMCA of San Diego county.

Summer Camp Unit Leader 5/2008 – 8/2008 Seasonal

Created and implemented programming for summer day camps. Managed 1 -

4 camp leaders and 20 – 60 campers.

Rancho Santa Fe Community Center, Rancho Santa Fe, CA

3/2008 – 6/2008

Recreation Leader Part-Time

Created and implemented activities for after school program. Supervised and

interacted with children ages 5 – 12 at lunchtime and after school.

Sports Her Way, Towson, MD

7/2006 – 2/2008

Store Manager Full Time

Supervised retail store operations and all aspects of customer service.

Managed 15 employees, created work schedules, controlled inventory,

maintained banking records and deposits, and assisted in opening new s tore

2011 YMCA of San Diego County Rookie Director of the Year

Awards & 2009 Magdalena Ecke Family YMCA Child Care Site Supervisor of the

Recognitions Year

2009 Magdalena Ecke Family YMCA Employee of the Month (July)

2009 Magdalena Ecke Family YMCA Employee of the Year

References on

request

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