Customer Service Administrative Assistant

SUE T. GLISTA

********@*****.***

**** ********* ****** ******: 815-***-****

Joliet, Illinois 60435

OBJECTIVE A challenging position with a progressive

organization capitalizing on experience

and the ability to positively contribute to on-

going initiatives.

SUMMARY Demonstrated success in retail and service

positions ... Diverse experience in cash

handling, reconciliations, reporting, training

and customer service.

Professional and enthusiastic ... Remain

organized while multitasking in

fast-paced and dynamic work environments ...

Quickly develop professional relationships with a

wide range of individuals.

A flexible and adaptable team player able to

efficiently complete work flow and

make independent decisions ... Provide continuous

involvement and extra effort to

meet established objectives and generate positive

results.

EXPERIENCE JEWEL EXPRESS Plainfield, Illinois 2008 - 2011

Assistant Supervisor

Fill a

supervisory role partnering with store director; full management

responsibility during absences. Train, manage and oversee a team seven,

including

writing

schedules, controlling payroll and monitoring safety and quality of

personnel.

Coordinate daily operations, including changing pricing on signage,

writing and

transmitting weekly orders and updating compliance book. Receive and

control

inbound shipments, including verifying invoice accuracy utilizing handheld

scanner.

Cashier/Fuel

Attendant

2001-2008

Handle customer transactions for retail and fuel

purchases. Ensure exceptional

customer service both in the store and while

assisting customers at the fuel pumps. Process end-

of-the-day receipts to reconcile the cash register

against daily revenue. Print and submit reports to

the customer service desk in the main store.

Maintain retail inventory including shelving and

facing merchandise. Conduct complete store

inventory every six months.

TARGET Joliet, Illinois 2000 - 2001

Cashier

Maintained service standards while assisting

customers at both retail check-out

lanes and customer service department. Responded

promptly and professionally to inquiries and

concerns. Trained and coached new employees on

processes, procedures and operations.

AMOCO CORPORATION Joliet, Illinois

2000

Cashier

Processed customer transactions with

responsibilities similar to above.

BIELSKIS PHOTOGRAPHY Chicago, Illinois 1998 - 2000

Administrative Assistant

Served as main contact representative to schedule

appointments and address

questions for both existing and potential clients.

Completed filing, wrote purchase orders and

assisted with inventories.

Additional J & M PAINTING Downers Grove, Illinois

1988-1998

Office

Manager

Managed daily operations including scheduling,

accounts payable, accounts

receivable, answering incoming calls, filing and

maintaining records.

--Professional references available upon request--

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