Customer Service Sales

BARRI-ANN JACKSON

*** ***** **. ******, ** ****0 *************@*****.*** (C) 267-***-****

SUMMARY OF QUALIFICATIONS

• Excellent written and verbal communication skills

• Two years of cash handling experience

• One year of teller experience

• Strong Customer Service and interpersonal skills

• Highly proficient in Microsoft Word, Excel, PowerPoint, Adobe Reader

• Proficient Research Skills

• Skilled in Windows (2003, XP, & 7), Malware Bits, doPdf, and Foxit

• Type 50wpm

OBJECTIVE

To obtain a challenging position that will utilize my skills and experiences and which will also provide me with the opportunity

for long term growth and advancement.

EDUCATION

Master’s in Business Administration, Concentration Hospitality Management Philadelphia, PA

DeVry University, Keller Graduate School of Management

Expected Graduation: December 2013

GPA: 4.0

Bachelors of Science in Business Management, Concentration Management Dover, DE

Delaware State University

Graduated: May 2012

GPA: 2.69

Degree: N/A Media, PA

Delaware County Community College

Attended: August –December 2007

GPA: 3.0

PROFESSIONAL EXPERIENCE

Teller August 2012 - Present

Sovereign Bank, N,A, Yeadon, PA

• Maintain and balance cash drawer at ends of the shift, and calculate daily transactions using computers, calculators, or adding

machines.

• Identify customer needs and refer financial products and services

• Deliver exceptional customer service with a positive attitude

• Establish customer relationships through courtesy and friendliness, including addressing each customer by name

• Process check payouts after verifying that signatures are correct, that written and numerical amounts agree, and that accounts

have sufficient funds

• Receive and verify loan payments, mortgage payments and utility bill payments

• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons

receiving payments and the legality of the documents. Processed merchant deposits and transactions within predetermined

deadlines

• Record all transactions promptly, accurately and in compliance with bank procedures

Senior Managerial Information System Student Worker July 2010 - May 2012

Delaware State University College of Business Dover, DE

• Supervised and trained new interns

• Performed timely workstation hardware and software upgrades

BARRI-ANN JACKSON

113 NORMA RD. YEADON, PA 19050 *************@*****.*** (C) 267-***-****

• Provided helpdesk support and successfully resolved trouble tickets to the end user’s satisfaction

• Monitored and processed service desk tickets assigned to the queue on first-in first-out priority based

• Assisted with scheduling and approving or denying event reservations

• Maintained accurate inventory of all equipment, software and software licenses

• Used Microsoft software applications to conduct data entry

• Greeted visitors and answered questions

• General clerical duties including photocopying, fax and mailing and answered phone calls

Crew Member May 2009 – August 2009

McDonald’s Philadelphia, PA

• Greeted customers in a pleasant manner and answered any question they had

• Cooked and prepared food orders

• Politely greet all customers who enter the store

• Received orders from customers both at the counter and at the drive through

• Stocked counter and cashier area and ensured cleanliness of dining and counter areas

• Provided customers with quality orders in a timely manner and promoted current deals

• Received order payments and balanced cash drawer daily

Sales Associate August 2007- January 2008

Five Below Springfield, PA

• Ensured each customer received outstanding service by greeting them and maintaining product knowledge

• Recommended products, promoted store sales, and answered customer questions

• Processed customer payments and balance cash drawers daily

• Organized merchandise, restocked sales floor, and maintained clean work environment

• Performed administrative duties when asked

REFERENCES

Available upon request

Contact this candidate