Medical Supervisor
Resume:
Emily Jordan
Tomah, WI *****
Mobile: 254-***-****
Email: ***********@*****.***
Work Experience:
Government Civil Service 06/2009-02/2013
Ft. Carson, CO
Medical Records Technician
Supervisor: Patricia Hunnell 719-***-****
Okay to contact: Yes
Provide coding and documentation assistance to the Professional staff. Code disease and injury
d iagnosis, acuity of care, and procedures in a wide range of ambulatory setting and specialties. Clinics
coded on a daily basis are Orthopedics, Podiatry, Physical Therapy, and Occupational Therapy. Audit and
analyze documentation for accuracy using International Classification of Disease 9th Revision Clinical
Modification (ICD-9-CM), American Medical Association Current Procedural Terminology (CPT),
Healthcare Common Procedure Coding System (HCPCS), Evaluation and Management (E/M), Physicians
Desk Reference (PDR), Medical Dictionaries, and Department of Defense (DOD) Guidelines. Daily use of
Composite Health Care System (CHCS-I), Armed Forces Health Longitudinal Technology Application
(AHLTA), 3M Coding Compliance Editor (CCE), and Microsoft Office computer programs. Apply
appropriate coding principles set forth by the Health Care Financing Administration (HCFA) and DOD
w hen coding/approving codes for office visits, diagnosis/signs/symptoms. Practice advanced medical
terminology to interpret clinical entries. Ensure all diagnosis/signs/symptoms and care providers
performed to include procedures and other services are classified and coded. Select appropriate codes
and modifiers for primary and subsequent diagnosis and for anatomical locations. Perform audits of
coded records and provide feedback to supervisor. Assure diagnosis/signs/symptoms and care the provider
performed are sequenced with DOD instructions. Identify trends of incomplete documentation and alert
supervisor of need to gather supporting documentation from the provider. Proficient in the Patient
Administration Systems and Biostatistics Activity (PASBA) website for the Code Auditing and Reporting
Application (CARA). Compile, correct and submit statistics on the Ambulatory Data Module (ADM) Error
report, CCE Error Report, Daily Work Load Report, and Monthly Compliance Report for supervisory
review of accountability and accuracy. Maintain data/statistic for specified timeframes and prepare
concise reports in formats prescribed. Attend monthly Video Tele Conferences (VTC) and Medical Coding
S taff meetings for current coding updates. Perform projects selected and directed by supervisor from oral
i nstructions, SOP’s, and guidelines by utilizing spreadsheets, graphs, and presentation software.
Government Civil Service 09/2008-06/2009
Ft. Hood, TX
Medical Records Technician
P rovide coding and documentation assistance to the Professional staff. Code disease and injury
d iagnosis, acuity of care, and procedures in a wide range of ambulatory setting and specialties. Clinics
coded on a daily basis are Orthopedics, Podiatry, Physical Therapy, and Occupational Therapy. Audit and
analyze documentation for accuracy using International Classification of Disease 9th Revision Clinical
Modification (ICD-9-CM), American Medical Association Current Procedural Terminology (CPT),
Healthcare Common Procedure Coding System (HCPCS), Evaluation and Management (E/M), Physicians
Desk Reference (PDR), Medical Dictionaries, and Department of Defense (DOD) Guidelines. Daily use of
Composite Health Care System (CHCS-I), Armed Forces Health Longitudinal Technology Application
(AHLTA), 3M Coding Compliance Editor (CCE), and Microsoft Office computer programs. Apply
appropriate coding principles set forth by the Health Care Financing Administration (HCFA) and DOD
w hen coding/approving codes for office visits, diagnosis/signs/symptoms. Practice advanced medical
terminology to interpret clinical entries. Ensure all diagnosis/signs/symptoms and care providers
performed to include procedures and other services are classified and coded. Select appropriate codes
and modifiers for primary and subsequent diagnosis and for anatomical locations. Perform audits of
coded records and provide feedback to supervisor. Assure diagnosis/signs/symptoms and care the provider
performed are sequenced with DOD instructions. Identify trends of incomplete documentation and alert
supervisor of need to gather supporting documentation from the provider. Proficient in the Patient
Administration Systems and Biostatistics Activity (PASBA) website for the Code Auditing and Reporting
Application (CARA). Compile, correct and submit statistics on the Ambulatory Data Module (ADM) Error
report, CCE Error Report, Daily Work Load Report, and Monthly Compliance Report for supervisory
review of accountability and accuracy. Maintain data/statistic for specified timeframes and prepare
concise reports in formats prescribed. Attend monthly Video Tele Conferences (VTC) and Medical Coding
S taff meetings for current coding updates. Perform projects selected and directed by supervisor from oral
i nstructions, SOP’s, and guidelines by utilizing spreadsheets, graphs, and presentation software.
T M I Management Systems 08/2007-09/2008
Ft. Hood, TX
Medical Coder
Provide coding and documentation assistance to the Professional staff. Code disease and injury
d iagnosis, acuity of care, and procedures in a wide range of ambulatory setting and specialties. Clinics
coded on a daily basis are Orthopedics, Podiatry, Physical Therapy, and Occupational Therapy. Audit and
analyze documentation for accuracy using International Classification of Disease 9th Revision Clinical
Modification (ICD-9-CM), American Medical Association Current Procedural Terminology (CPT),
Healthcare Common Procedure Coding System (HCPCS), Evaluation and Management (E/M), Physicians
Desk Reference (PDR), Medical Dictionaries, and Department of Defense (DOD) Guidelines. Daily use of
Composite Health Care System (CHCS-I), Armed Forces Health Longitudinal Technology Application
(AHLTA), 3M Coding Compliance Editor (CCE), and Microsoft Office computer programs. Apply
appropriate coding principles set forth by the Health Care Financing Administration (HCFA) and DOD
w hen coding/approving codes for office visits, diagnosis/signs/symptoms. Practice advanced medical
terminology to interpret clinical entries. Ensure all diagnosis/signs/symptoms and care providers
performed to include procedures and other services are classified and coded. Select appropriate codes
and modifiers for primary and subsequent diagnosis and for anatomical locations. Perform audits of
coded records and provide feedback to supervisor. Assure diagnosis/signs/symptoms and care the provider
performed are sequenced with DOD instructions. Identify trends of incomplete documentation and alert
supervisor of need to gather supporting documentation from the provider. Proficient in the Patient
Administration Systems and Biostatistics Activity (PASBA) website for the Code Auditing and Reporting
Application (CARA). Compile, correct and submit statistics on the Ambulatory Data Module (ADM) Error
report, CCE Error Report, Daily Work Load Report, and Monthly Compliance Report for supervisory
review of accountability and accuracy. Maintain data/statistic for specified timeframes and prepare
concise reports in formats prescribed. Attend monthly Video Tele Conferences (VTC) and Medical Coding
S taff meetings for current coding updates. Perform projects selected and directed by supervisor from oral
i nstructions, SOP’s, and guidelines by utilizing spreadsheets, graphs, and presentation software.
Dr. F reddie Morales 03/2007-08/2007
Killeen, TX
Medical Office Receptionist
Responsibilities included checking patients in and explaining all paperwork to be completed. Checked
patients out of the office, making appointments, preparing charts for the day. Answer a multi-line phone
system, re-scheduled appointments, collecting co-payments for insurance, file paperwork and medical
records according to defined company procedures. Enter diagnosis and procedures performed daily
during the patients visit. Performed audits using the medical records to assign the appropriate ICD-9
and CPT codes and closed out the encounter. Identified trends of incomplete documentation and alerted
supervisor of the need to gather supporting documentation from the provider. Verified insurance
eligibility, co-pays, benefits, and authorization. Requested pre-authorization for procedures if needed in
t he office or hospital.
Medical Office Management, I nc. 06/2006-03/2007
Killeen, TX
Lead Medical Office Assistant
Checking patients in and out of the medical office, making appointments, and rescheduling
appointments. Answering a multi-line phone system and directing calls accordingly. Took detailed
messages if the individual was not available. Prepared charts for the day and the week. Collected co-
payments for insurance, filed paperwork, medical notes, and correspondence. Took medical histories and
assisted the doctor with his needs while seeing patients. Explained all required paperwork and forms for
v isits in the office as well as surgical appointments. Requested pre-authorization for surgical procedures
as well as scheduled surgeries with the hospital staff.
Dr. Jeffrey Singer 10/2004-08/2005
Metairie, LA
M edical F ront Office Specialist
Greets patients and visitors and direct them accordingly. Obtained authorization as needed to process
patients for services needed. Admit patients, explained all required paperwork and forms to patients and
ensures proper completion of all paperwork. Answer incoming phone calls and directed them accordingly.
F iled paperwork, medical records and correspondence according to defined procedures. Forwarded all
paperwork to outside parties including clinical notes to referring physicians and insurance companies.
M aintained inventory of office supplies and printed forms, assisted in processing patient referral as
required. Gathered data/statistics for specified timeframes and prepared reports in formats provided.
P ractice HIPAA and OSHA (Occupational Safety and Health Administration) guidelines as outlined in
t raining received. Attended staff meeting and participated in ongoing training.
Concentra Medical Clinic 08/2003-10/2004
Colorado Springs, CO
F ront Office Lead
Greets patients and visitors and direct them accordingly. Obtained authorization as needed to process
patients for services needed. Admitted patients into OccuSource or manually in accordance with client
company protocols. Explain all required paperwork and forms to patients and ensures proper completion
of all paperwork. Audited all medical records to insure the accuracy of the ICD-9, CPT, and HCPCS codes
coincide with the documentation presented. Answer incoming telephone lines in accordance with
company procedures and directs the caller accordingly, check out patients either via OccuSource or
manually according to procedure and distributes records according to the employer’s protocols. File
paperwork, medical records, and correspondence according to defined company procedure. Maintain
i nventory of office supplies and printed forms, managed dissemination of all paperwork to outside parties
i ncluding non-injury paperwork, custody and control forms. Followed HIPAA (Health Insurance
Portability and Assurance Act) guidelines and safety rules as outlined in training received. Attended
center staff meeting, participated in ongoing training. Completed processing of patient referral including
accurate checkout, paperwork processing, patient education and communication with Client Support
Services as required. Assisted Center Administrator in managing daily administrative functions,
complete understanding an ability to perform in all aspects of front office operations, independently
resolves center operation challenges without direction, performed other duties, as assigned.
Education:
Brandon Senior H igh School B randon, FL
High School Diploma
Job Related T raining:
CPC Certified Professional Coder-9 May 2009 through AAPC
On the job training (11/30/1995 - Present) Extensive experience with automated computer programs such
as word perfect, excel, quick books, Microsoft outlook, Microsoft word Experience with the power point
p rogram and peach tree accounting programs Knowledge of International Classification of Diseases, 9th
Revision, Clinical Modification
(ICD-9-CM) assignment, Current Procedural Terminology (CPT) assignment, Health Care Financing
Administration Common Procedure Coding System (HCPCS) coding guidelines American Hospital
Association guidelines, Joint Commission for Accreditation of Health care Organizations (JCAHO)
standards for hospital accreditation Health Insurance Portability and Accountability Act (HIPAA)
guidelines protecting patient privacy Knowledge of regulatory references, legal requirements, JCAHO
accreditation standards Skills sufficient to collect and organize data for reports and audits Knowledge of
anatomy and physiology of the human body Knowledge of medical procedures and diagnosis in order to
correlate data and verify medical record coding information Knowledge of ambulatory surgery and
outpatient coding utilizing current coding manuals Knowledge of the organizational characteristics of
Registries Knowledge of the processes used in planning, organizing and operating a registry Knowledge of
g ross anatomy of the organs and structures of the body systems Knowledge and skill of computerized data
entry, keyboard operations, and information processing systems Advanced skills in Microsoft Office Suite
E xtensive experience in customer service and reviewing outgoing and incoming mail Experience working
w ith priorities, commitments, policies and program goals
Typing speed is approximately 55 wpm
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