Technician Software

Joseph A. Castegnaro

*** ******** *****

Rockford, MI 49341

*************@*******.***

Professional Summary

I am a well-rounded candidate with an established work ethic and proven

history. I have experience in computer software, hardware, networks, phone

systems, specialty software, and anti-virus software. I have setup new end-

users on networks with passwords and email addresses. I have set up voice

mail and phone numbers to be used in the workplace. I have monitored end-

users with web-based software to ensure a good work ethic was being used in

the work place. I have utilized and updated anti-virus software through a

network for up-to-date virus protection. I have set up and installed pc's

and telephones for end-users with proper software and voice mail so the end-

user was able to perform their job efficiently and effectively. I

troubleshoot, repair and upgrade end user pc's in order to save money.

Below are my areas of expertise.

Areas of Expertise:

Network Phone Installation & Setup Computer Hardware Installation and

Repair

End-User Configuration & Setup Network Server Configuration

Technical Support & Diagnosis Computer Software Training

EXPERIENCE

Diva Productions 2006 - Present

Business Owner

Barnes Research 2006 - 2008

Part-time Supervisor

Researcher

. Conduct phone surveys

. Supervise phone room and brief room on how to conduct new surveys

Pratt Industries 2004 - 2006

Warehouse Manager/General Utility Worker

. Set up and maintained all aspects of new warehouse

. Inventory control

. Manage employees

Sykes 2003 - 2004

. Tier 1 Technical Support Technician,

. Tier 1 level technical phone support for DSL Internet connection.

Hewlett Packard/Compaq 2002 - 2002

Configuration Support Technician

. Configured Compaq PC's per Customer Specifications on an assembly line

Sigma Game, Inc. 2000 - 2002

. Technical Support Technician,

. Installed virus protection on server and end user systems

. Installed and maintain phone and voicemail systems and audio visual

equipment

. Maintained and upgraded all hardware and software

. Installed computers and printers on a network

. Monitored Internet usage and Web site usage for security reasons

. Analyzed gaming electrical boards for 88, UV1700, SV1900 at component

level - to pin point problems in order to improve quality and the

manufacturing process

. Programmed EPROM's and compact disks with gaming software per customer

specifications

. Utilized Ghost Software for user hard drive expansion

Edward Jones 1999 - 2000

Technical Support Technician,

1. Installed and troubleshot PC's, printers and peripherals on Network as

well as phones, phone lines and fax machines. Desktop support for

over 1000 users on a small WAN.

Cardinal Business Equipment 1998 - 1998

Computer Technician,

2. Troubleshot, maintained and upgraded computerized cash registers

systems on a NT Network

3. Installed, maintained, and repaired computers for customers on and off

site

Jim Gordon Inc. 1998 - 1998

Computer Technician,

4. Installed, maintained, troubleshot, and repaired PC's for businesses

and the general public

5. Rebuilt Servers per customer specifications

6. Set up client server terminals on site

7. Used Ghost software for expanding client hard drives

Intelesis Communications 1996 - 1998

Systems Support Specialist,

8. Installed, upgraded, supported and maintained the computer systems of

the end user attached to a NT Server via 10-Base T cabling system

9. Handled user support and automation plans

10. Set up interviewing and training stations for company use

11. Set up dial-in remote stations using ProComm software for

administration to utilize from their homes

12. Recommended software and hardware purchases for installation

13. Reconstructed PC's

14. Maintained and troubleshot backup generators

Mid-Coast Corporation 1987 - 1988

Spirit of St. Louis Airport Internship,

15. Analyzed communications, navigation and radar systems to PC board

level for repair

16. Worked with EFIS Electronic Flight Instrument Systems) and updated on-

board flight computers for navigation in accordance with FCC

specifications

EDUCATION

Phoenix University Online

Masters of Information Systems

Currently attending

Southern Illinois University at Carbondale

Bachelor of Science: Advanced Technical Studies with an emphasis in

Avionics

Belleville Area College

Associates of Applied Science: Avionics

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