Customer Service Manager

Andrea Salley

**** *** ****** *** **** NY ***** Email **********@*****.***

PROFESSIONAL EXPERIENCE:

Cashier /Customer Service

Whole Foods Supermarket

March 2008 – June 2011

Established and identified prices of goods, and tabulated bills using calculators, cash

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registers, and optical price scanners.

• Processed merchandise returns and exchanges

Developed a reputation for prompt, efficient service with high a level of accuracy

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Responsible for back up inventory ordering and shelf stocking

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Maintained a friendly and cordial relationship with the customers by greeting them and

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assisting them with every issue

Maintain registers and all books related to cash transactions and kept them up to date

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Educated the customers about new schemes and promotional activities that can be beneficial

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for them

Customer Service Shift Supervisor

Pathmark, New York NY

July 1997-November 2011

Assisted Store Manager with Profit & Loss management by following cash control/security

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procedures, and managing labor

• Answer telephone inquiries from customers and stores regarding the status of units and other

service issues.

• Ensured 100% customer satisfaction through prompt resolution of customer issues.

• Reconciled financial reports daily, verified deposit and closing reports, used reports to review

refunds, and cash drawer counts/logs.

• Assist with new employee training including store policies, services, financing options and

register operations.

EDUCATION:

General Equivalency diploma 2009

Associate Degree in Accountant 2013

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