Manager Customer Service
Resume:
STAMM M. TODD
**** ********* ** *******, ** ***** 9107 512-***-**** ********@*****.***
OBJECTIVE: I am interested in working in a finance or service delivery oriented environment
while managing others as well as overseeing daily financial and operational
activities. I have strong financial, managerial, and interpersonal skills, with a
strong ability to multi task and stay organized. My career goals involve finding
the right opportunity to utilize my professional abilities to benefit a strong
organization while growing both within the organization and in a personal
capacity. I am particularly well suited to managing the daily operational and
financial needs of an organization.
SPECIAL SKILLS: ISO 9001:2008 certification; strong computer skills, including Microsoft Word,
Outlook and Excel as well as QuickBooks; ADP payroll; Solomon AP; HMS;
APS; double entry accounting; accounts payable and receivable as well as
payroll experience; extensive cash handling experience; excellent
communication skills with a strong ability to work well with others; team builder
with proven leadership ability
PROFESSIONAL Allegiance Health Management Midland, TX
EXPERIENCE: October 2011 – Present
Title: Director of Utilization Management & Health Information Management;
Director of Quality Assurance; Director of Billing Services
Description: projecting estimated revenue; front end revenue management; daily census
reconciliation; coordinating medical coding and billing operations; managing
the hospital wide quality system; overseeing insurance coordination operations;
managing all medical records functions for a 64 bed hospital; managing
physician length of stay; managing receptionists and billing specialists;
managing accreditation activities of the hospital; participating in leadership
activities of the hospital
BCA Permian Basin Psychiatric Hospital Midland, TX
January 2011 – October 2011
Title: Business Office Manager
Description: managing day to day financial operations of a 64 bed hospital; directing all
accounts payable activities; coordinating hospital wide purchase order system;
overseeing capital expenditure projects; performing facility budgeting;
managing professional billing; overseeing coordination between admissions
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department and business office; reconciling daily census; participating in
regulatory compliance activities
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Merritt Wellness Center Austin, TX
April 2010 – November 2010
Title: Office Manager
Description: accounting and financial auditing; payroll and benefits administration; web store
management; inventory control; front office staff management; insurance billing
compliance; streamlining and implementation of internal processes and
protocols; organizational planning; promotional writing and editing
Austin HealthWorks Austin, TX
August 2009 – March 2010
Title: Office Manager
Description: organizational planning, forecasting, and business development; accounting
and financial auditing; payroll and benefits administration; front office staff
management; coordination of front office and practitioners; medical billing and
coding; insurance billing compliance; streamlining and implementation of
internal processes and protocols
New Dimensions Physical Therapy Austin, TX
January 2007 – August 2009
Title: Practice Manager
Description: accounts payable and receivable; medical coding and billing; multi practitioner
scheduling; handling all phone calls and correspondence; customer service
Silva Psychiatric Care Austin, TX
May 2003 – September 2006
Title: Practice Manager
Description: organizational planning, forecasting, and business development; accounting
and financial auditing; payroll and benefits administration; medical billing and
coding; insurance billing compliance
EDUCATION: Bachelor of Arts – English, 1998
University of Texas at Arlington – Arlington, TX
Minor in history
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Undergraduate Study, 1994 1995
Tarleton State University – Stephenville, TX
Major: English Minor: history
Associate of Arts – English, 1994
Hill College – Cleburne, TX
REFERENCES: Cheryl Rayl
CEO – Midland, TX
Rebecca Kern Steiner, PT, OCS
Physical Therapist – Austin, TX
****@***************.***
Kathryn Smathers, PT
Physical Therapist – Austin, TX
Crista Bullock
Accountant – Midland, TX
*************@*****.***
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Contact this candidate